Nicholas Lanham Email & Phone Number

Stafford, Va, Us

Westford, Massachusetts, United States

Newport News, Virginia, United States

• Investigated, documented, and triaged incidents to ensure appropriate resolution if beyond technical scope.• Planned and delivered customer support services including installation, configuration, troubleshooting. • Worked closely with IT specialists to resolve technical issues

• Performed duties as head referee supervising up to two linesmen, enforce rules of the game, effectively communicate with coaches, exercise conflict resolution, and enforce code of conduct during sports events.

Fredericksburg, Virginia, United States

• Handled customer service including POS, sales, inventory management, client accounts, and order fulfillment.• Used communication skills to zero in on true customer needs.• Built customer loyalty through fostering stronger relationships.

Stafford, Virginia

• Responsible for opening and closing park facilities, facilitating facility operations, performed grounds maintenance, accounted for equipment, and identified and scheduled maintenance tasks.

• Organized and led recreational activities for a group of 20 elementary school aged campers.• Exercised empathy, persuasion, collaboration, team building, and conflict resolution.

Bachelor Of Science - Bs, Information Systems

Activities and Societies: Cyber Security Club; Club Tennis, Soccer; International Information System Security Certification Consortium.

Education record

Activities and Societies: Varsity Tennis; Soccer; Computer Science Honor Society