Currently serving as the Risk & Compliance Consultant at Venovox Sdn Bhd, where I oversee the identification and management of risks & compliance policies. Responsibilities include: Conduct comprehensive risk assessments to identify potential threats and vulnerabilities within the organization.- Develop and implement risk management strategies and frameworks to mitigate identified risks. Monitor and review risk management processes to ensure their effectiveness and make… Show more Currently serving as the Risk & Compliance Consultant at Venovox Sdn Bhd, where I oversee the identification and management of risks & compliance policies. Responsibilities include: Conduct comprehensive risk assessments to identify potential threats and vulnerabilities within the organization.- Develop and implement risk management strategies and frameworks to mitigate identified risks. Monitor and review risk management processes to ensure their effectiveness and make recommendations for improvements.- Develop and implement compliance strategies and policies to ensure adherence to relevant laws, regulations, and industry standards.- Ensure that the organization meets all regulatory requirements and industry standards, including but not limited to data protection, financial regulations, and health and safety standards.- Design and develop policies and procedures that address risk and compliance issues, ensuring they are aligned with regulatory requirements and organizational goals.Review and update existing policies to reflect changes in regulations or business processes.-Prepare detailed reports on risk management and compliance activities, including findings, recommendations, and corrective actions.- Also served as IT & Facilities management, overseeing procurement and implementation of IT & Infrastructure implementation. Show less

Lead a team of risk ops analysts, under KYC/KYB/merchant, risk investigation LOBs, ensuring key KPIs are delivered on time and team morale/coherence are well maintained. Achievements in the role includes but not limited to: • Managing team of KYC analysts to handle consumer & merchant onboarding and handling KYC related escalations along with Merchant Risk investigations (MY &SG).• Process improvements for KYC & KYB workflows.• Managed government initiatives for MY & SG… Show more Lead a team of risk ops analysts, under KYC/KYB/merchant, risk investigation LOBs, ensuring key KPIs are delivered on time and team morale/coherence are well maintained. Achievements in the role includes but not limited to: • Managing team of KYC analysts to handle consumer & merchant onboarding and handling KYC related escalations along with Merchant Risk investigations (MY &SG).• Process improvements for KYC & KYB workflows.• Managed government initiatives for MY & SG. • Worked with Compliance, Policy and other stakeholders to ensure compliance and adherence to regulatory requirements is maintained. Show less

Training - Identify and conduct training needs analysis across GFG Risk Ops by Owning, designing, developing, maintaining and periodically reviewing GFG Risk Ops training requirements, training delivery materials and content, templates, associated logistics, scheduling and administration activities across all GFG Risk Ops functions for all supported lines of business and activities. Quality Assurance & Management - Use quality monitoring data management system to compile and track… Show more Training - Identify and conduct training needs analysis across GFG Risk Ops by Owning, designing, developing, maintaining and periodically reviewing GFG Risk Ops training requirements, training delivery materials and content, templates, associated logistics, scheduling and administration activities across all GFG Risk Ops functions for all supported lines of business and activities. Quality Assurance & Management - Use quality monitoring data management system to compile and track performance at team and individual level. Monitor completion of Quality Assurance Close Loop (Audit - Coaching Remediation - Tracking). People Engagement - Able to provide floor support and referral to all at GFG Risk Ops / external stakeholder/internal Grabbers from cross support functions. Show less

• Managing team of Risk Review analysts to handle consumer related escalations and investigate fraud trends through transaction/consumer patterns. (MY &SG).• Worked with Compliance, Policy and other stakeholders to ensure compliance and adherence to regulatory requirements is maintained.

Incident Management Delivery LeadJob Profile/Key ResponsibilitiesThis role directly manages the overall day-to-day operation and service delivery of the IM and MIM Team. IMD lead will be responsible for the associated OLA, financial and staffing performance. The successful candidate will serve as an interface and SPOC for all IMD team related activities and updates. They are required to monitor activities and productivity within the IMD team to ensure that the group is functioning… Show more Incident Management Delivery LeadJob Profile/Key ResponsibilitiesThis role directly manages the overall day-to-day operation and service delivery of the IM and MIM Team. IMD lead will be responsible for the associated OLA, financial and staffing performance. The successful candidate will serve as an interface and SPOC for all IMD team related activities and updates. They are required to monitor activities and productivity within the IMD team to ensure that the group is functioning effectively and drive reviews to facilitate performance and continuous improvement both in terms of staffing and in terms of service provision. This role has direct responsibility for MIM, IS and IMs aligned within the IM delivery team.. Show less

- Train, mentor & coach KL Major Incident Managers on the Asian (AIA, Rolls Royce, Manulife) & Australian (BHPB, AMP, Rio Tinto) region accounts.- Provide reporting of team performance statistics to Senior Leadership.- Assist MIM Operations Manager & Director with adhoc Leadership tasks & Team Performance Improvement.- Manage Priority 1 & 2 (Critical) Incidents to resolution (Service Restoration).

Managing Critical Priority 1 & 2 Incidents for the BHPB, AMP, Rio Tinto, BSL, G.E., AIA, Rolls Royce & Manulife Accounts.