Nicholas Kammers Email & Phone Number

Wayzata, Minnesota, Us

• Provided support for multiple financial applications including but not limited to: SAP Cartesis, Wallstreet Suite Treasury, Opentext Trading Grid and Longview Tax• Ran the support queue for the department• Updated and refined reporting processes for ticket breaches, increasing efficiency by approximately fifty percent • Trained additional support team members• Updated supplemental programs to make support easier.• Fixed and updated program certification documentation that was out of date• Responsible for the removal of user accounts in order to keep systems secure• Managed and maintained instructional documentation for all supported programs.

• Supported implementation of Microsoft Dynamics 365 from current on-premise version of Microsoft Dynamics• Created and published solutions to customize and update their CRM system• Led efforts to clean up system data• Performed customizations and UI changes in preparation to ease user transition during future software changes and updates• Performed user installation walkthroughs for Dynamics 365 mobile• Resolved user issues within Microsoft Dynamics• Extracted and contextualized medical insurance data• Reorganized and cleaned up medical data for implementation into a new system.• Researched and helped create database of medical professionals• Developed training program for new users in CRM

Columbia, Md, Us

TRAINING: Provided weekly online training in different aspects of our product for new and existing customers. Also performed individual training for customers looking to improve their experience and knowledge base, both of which led to fewer tickets being submitted by those customers and an improved customer experience. Trained and mentored incoming employees to more quickly acclimated them into their new roles. Created online training content for an LMS system in order to allow both customers and employees to self-train and provide an additional resource for future questions.PROBLEM SOLVING: Resolved technical issues for clients through product knowledge and critical analysis. Did so efficiently in order to support between 20-40 simultaneous cases. Created and stored updates of existing documentation to allow consultants to have better and more up to date resources in their roles. STRONG COMMUNICATION: Communicated solutions to both one-off and ongoing issues while developing trust with and supporting the existing customer base. Was often requested by both customers and other departments to look at additional issues due to that trust.TEAM COLLABORATION: Collaborated with different departments after diagnosing and troubleshooting the root cause of any errors being experienced by our customers in order to provide long term solutions.CONTINUOUS IMPROVEMENT: Provided valuable information to the information technology and development teams regarding system errors. Worked with other support team members during the implementation process for new customers to test and resolve errors before their systems went live.

Leuven, Be

INSTRUCTIONAL DESIGN: Created a theoretical instructional design framework for the use of military cadets that was to be used as an example at additional universities.PRESENTATION: Led multiple successful presentations on a variety of academic subjects.ORGANIZATION: Set up a note sharing service that was used by two graduating classes that was in use from the first week attending the university.RESEARCH: Worked with both qualitative and quantitative research projects. Wrote two Masters Thesis in the same year.

Leuven, Be

LEADERSHIP: Was part of the editorial staff. Made decisions regarding content and layout. Responsible for publishing the paper on a deadline. Worked with writers and photographers to put together the final copy of the magazineDESIGN: Created the layout for all of the publications. Used InDesign to put together the for publication.

- Processed sheet metal and equipment

Created and organized campaign press events. Contacted media outlets throughout the district. Coordinated with the state and national party to research the opposition. Tracked various opposition party candidates, both in person and through media appearances. Wrote press releases, Op-Eds and letter to the editor campaigns. Organized letter writing campaigns through volunteer surrogates. Helped edit candidate speeches. Responsible for campaign's social media outreach.

Madison, Wi, Us

Wrote blog posts, op-eds and press releases. Researched political opposition and developed reports on candidates. Tracked, recorded and edited political footage. Tracked polling numbers. Helped create web attack ads. Promoted to a full time campaign.

Us

Edited and formatted news section using InDesign. Assigned stories to reporters. Routinely given more difficult or controversial writing assignments. Wrote weekly column based on study abroad experiences. Created and hosted podcast. Acted as liason with other campus media organizations. Newspaper was recently named the 32nd best collegiate newspaper in the country in spite of being a school without an official journalism program.

Master'S Degree, Educational Studies

Master’S Degree, European Studies - Transnational And Global Perspectives

Bachelors Of Science, Political Science, English

Study Abroad, Political Science, Linguistics

Education record

High School Diploma