• Communications and I.T sales.• Customer service focused role delivering a complete home solution for Phone, Mobile, Wireless, Portable and Desktop networking and connectivity.• Provide Technical Support for Personal/Business user's with in-store demonstration and over the phone support.• Order processing, Account and Inventory management through Oracle's Siebel (CRM) and web based applications.

• Creative Web Specialist at BLKOUT Agency located in Geelong, Victoria, Australia.• Develop complete online solutions for small to medium sized businesses throughout Australia.• E-Commerce projects developed through CMS systems such as Wordpress, Magento and Joomla.• Search Engine Optimisation specialist using tools such as Google Webmaster, Google Analytics and additional services to drive results through search engines.• Responsive website development to ensure streamlined brand identity across multiple devices.• Advertising & Marketing campaigns developed to offer continuos growth within a business.

• Appointed in a Team Leader position for 12 months, and received an award for “Most Approachable and Knowledgeable” floor support.• Relief for Operation’s Manager, Managing five Team Leaders and over 80 Customer Service representatives to ensure Operational target’s are still being met and a professional attitude is still present on the floor.• Managed a team of 20-30 Customer Service Representatives, delegating tasks and responsibilities within the team accordingly.• Managed all business responsibilities within my team in regards to Sales Trackers, KPI’s, Performance Reviews, Coaching and development of staff, showing my ability in great time management and the ability to multi-task.• Have been a mentor with the ability to encourage, coach and motivate each member and set targets and individual goals for each member.• Amend rosters on a daily basis in accordance with productivity, reconciling time-sheets to rosters on a daily basis.• Expert knowledge in all Telstra Systems including; Siebel, Helpdesk, STS, Legacy Applications and the use of KnowHow, Siebel Toolkit and all User Procedures relating to order submission and order error prevention.• I have trained and offered development coaching to consultants in all products Telstra offer relating to Mobiles, Home lines, Broadband, Wireless Internet and Foxtel.

• Worked for 7 months as a Sales Representative for Major Telecommunications Company before being appointed Subject Matter Expert/Team Leader for one of twelve teams in the retail department.• Exceeded KPI’s every month meeting sales targets and operational metrics.• Quickly learnt all products and procedures relating to order management and data entry.• Implemented new techniques within the team to further enhance customer service and interactions.• Received a 100% compliance with customer transaction surveys ensuring compliance with meeting the customers and business satisfactory requirements.