Nicholas Kell Email & Phone Number

Indianapolis, IN, US

Indianapolis, IN, US

• Coordinated and managed 50+ projects annually, ensuring on-time delivery and seamless execution.
• Managed project timelines and the coordination of multiple subcontractors to ensure efficient workflow and quality results.
• Maintained proactive communication with customers throughout the project lifecycle, from pre-construction to completion, ensuring satisfaction and clarity.
• Delivered process training to sales staff, ensuring proper customer expectations were set at the point of sale for a smooth transition to execution.
• Managed material procurement and product ordering, optimizing resources for cost efficiency and timely delivery.
• Monitored project costs, performing profit margin analysis to ensure financial targets and project profitability were met.

Indianapolis, IN, US

• Served as the International Sales & Marketing department’s project manager liaison to the Enterprise Project Management Office (EPMO), facilitating communication between departments.
• Represented departmental feedback and requests to the EPMO, advocating for policy, product enhancements, and process improvements.
• Managed day-to-day operations and sales data collection/analysis for the company’s employer group product, driving insights to support business decisions.
• Led cosmetic updates for all outward-facing product media, including the company website and brochures, ensuring a consistent and engaging brand presence.

Indianapolis, IN, US

• Delivered product and procedural training for new employees within the International Sales & Marketing department, ensuring they were equipped with the necessary tools and knowledge for success.
• Managed escalated agent and client complaints, providing prompt resolution and maintaining positive relationships.
• Assisted in the coordination and presentation of webinar training sessions for agents both in the U.S. and internationally.
• Supported the creation and delivery of presentations for conventions, trade shows, agent visits, and the company’s annual conference, showcasing product offerings and strategic initiatives.

Indianapolis, IN, US

• Delivered exceptional marketing service and support to agents/brokers, proactively ensuring they had the necessary tools, resources, and assistance to generate proposals, run quotes, and address product inquiries.

Indianapolis, IN, US

• Called on prospective insurance agents/brokers to introduce and educate them on IMG's line of product offerings with the intent to set them up as licensed producers for the company.