Nicholas Kidd Email & Phone Number

New Orleans, La, Us

New Orleans, La, Us

New Orleans, Louisiana, United States

Oklahoma City, Oklahoma, United States

As the Content Development and Education Manager at Gulf States Toyota (GST), I hold a multifaceted role responsible for the creation, delivery, and assessment of dealership retail training content. In this pivotal position, I have driven remarkable progress in advancing GST's training initiatives.Key Responsibilities:-Spearheaded the development of comprehensive content and curriculum for retail training, ensuring the delivery of top-tier educational materials.-Pioneered the establishment of an in-dealership training culture, successfully leveraging technology to deploy content through a multi-channel strategy. Expanded training efforts to encompass not only traditional variable operations but also comprehensive support for Service, Parts, and Technical Training.-Established a rigorous system for ongoing assessment and measurement of training effectiveness, driving continuous improvement in the quality of education provided.-Implemented a cutting-edge virtual training platform via Cornerstone, offering a clear path for Sales Consultants to achieve success.-Spearheaded the successful launch of the 2022 Toyota Tundra dealer tour, showcasing the vehicle to our network of dealers.-Ensured that GST's sales training website remains up-to-date and informative on Toyota's dealer daily website.-Led the creation and delivery of training materials for dealer meetings, ensuring that our dealers stay well-informed and engaged.-In this role, I've had the privilege of driving GST's commitment to excellence in education and have consistently achieved outstanding results in the development and delivery of training content.

Oklahoma City, Oklahoma Area

- As a Product Training & Technology Manager (PTTM) I led and drove a world class training culture by delivering sales process and product training to my dealers.- Awarded the Toyota Recognition Sales Excellence Trip; 2019.- Responsible for all Toyota product launches and sustainment training.- Subject Matter Expert in Vehicle Products, Technology, and Delivery.- Led and developed an in-store training culture.- Facilitated eModule Learning Management completion and performance.- Responsible for Connected Services performance.- Educated on the Feature-Function-Benefit process.- Worked closely on all Sales associate training and retention.- Educated and directed Instructor Led Training/Courses- Built training materials and curriculum to deliver in person and through virtual classes.- Educated and directed Instructor Led Training/Courses- Developed and executed a comprehensive training plan by dealer; proactively involving Dealer, General Manager, and Sales Managers along with the Field Team.- Accountable for Sales Manager and Sales Consultant certification program compliance.In the PTTM role, I leveraged other technology and training tools (i.e. Toyota Engage, Zoom, Virtual Training) to add value and differentiate Gulf States Toyota. In addition, the PTTM is accountable for Sales Manager and Sales Consultant certification program compliance.

Oklahoma City, Oklahoma Area

- Lead and drive a world class training culture by delivering product and process training to our dealers.- Responsible for in-dealership product training, lease training, social media training, CSI training, connected services training and leveraging other technology and training tools (i.e. iPad/eShowroom, Pocket Source) to add value and differentiate Gulf States Toyota.- Accountable for coordinating Sales Manager and Sales Consultant certification program compliance.- Develop and execute a comprehensive product training plan by dealer; proactively involve Dealer, General Manager, & Area Team and follow-up to ensure they understand key priorities, classes, and value added by RTM.- Demonstrate outstanding presentation/facilitation skills and get dealers and their associates excited about Toyota/Scion products.- Deliver outstanding walkaround, classroom, and other types of training with an emphasis on features/benefits and "making it memorable".- Establish key takeaways for all product training and ensure participants can demonstrate a solid understanding of the curriculum delivered).- Demonstrate a thorough understanding of Toyota and competitive products.- Leverage training to support CORE products and other offerings/initiatives (Camry, Corolla, RAV4, Tundra, ToyotaCare, ENTUNE, 1st Service Appointment).- Deliver launch training in support of new models (includes ride & drive events and in-store training).- Monitor utilization of eShowroom and other training resources; review and plan with Dealer/General Manager to increase usage (ongoing meetings and one on one training as required).- Develop and share best practices to enhance learning and integration of technology in the sales process.

Seattle, Wa

- Oversee and manage $50M+ in aftermarket and dealer Motorcraft sales. - Lead sales teams in the successful promotion of Motorcraft programs, brand awareness and selling strategies, resulting in the meeting/exceeding of set goals. - Deliver effective coaching sessions with factory-authorized sales reps, leading to increased Motorcraft sales. - Facilitate negotiations for bulk oil contract with Ford dealers, independent repair shops and fleets.

Seattle, Wa

- Delivered automotive service consultant services to 10 Ford dealerships across assigned region. - Played a key role in identification of potential sales loss risks, collaborating with dealers to successfully reduce. - Increased gross profits and overall part sales through the discovery of customer retention and process improvement KPIs.

Seattle, Wa

- Served as Automotive Sales Consultant to 13 Ford dealerships throughout assigned zone. - Spearheaded the execution of effective marketing strategies and customer service improvements that led to a 13% increase in sales for a total of 8,449 in 2013. - Facilitated monthly negotiations of vehicle inventory wholesales with dealers, resulting in increased retail sales.

Seattle, Wa

- Description: Consulted with 11 Ford dealerships in automotive services, increasing retail parts and extended warranty sales. .

Melbourne, Fl

- Directed automotive sales consultations for 50 Midwestern Ford dealerships, increasing certified pre-owned sales by 16% YOY. - Recognized for outstanding work quality as four-time Zone Manager of the Month winner.

Morrison, Tn

- Oversaw the ordering of all new inventory from Ford Motor Company and auction purchasing, ensuring adequate stock levels were maintained. - Spearheaded the development, building and management of new dealership website, leading to increased traffic.