Nicholas Kinsey Email and Phone Number

Initiate contact with the insured customer and provide an in depth overview of what to expect now that the other party has retained an attorney. Initiate discussion with the attorney and or case manager on the type of injuries, treatment, and expectations to resolve the injury claim in a timely manner. Effectively manage files and records for upwards of 300 represented parties. Review and evaluate demand packages for various injuries extending from soft tissue to multiple herniations and other injuries valued up to $75,000 within 30 days.Complete a thorough investigation to determine the at fault party for losses. Provide guidance to others in regard to demand handling. Discuss and negotiate claims with attorneys for resolve.

Initiate contact and maintain repoire with all parties involved in an accident that are not represented by an attorneyDevelopment of relationships and advisement to our insured clients to make sure that we are properly addressing all claims and properly resolving the claim with acceptance or denial based on facts and evidenceUnderstanding of concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution. Documentation of files to include all key activities, contacts made, statements taken, outline covering all aspects of the claim and for resolution.Determination of possible liability exposures for all losses to include complex comparative negligence issues.Analyzing of facts of loss, injury, and possible exposure potential for proper reserving.Makes appropriate material damage assignments and handles initial rental assignments including repair and/or rental questions from the customer.Determines the utilization of outside investigators or experts to assist in the review or investigation of more complex claims.Review, evaluation and negotiation of bodily injury claims with unrepresented insureds/claimants; Evaluation of soft tissue injuries will be primary focus.Review medical records and bills to validate accuracy of services provided.Completion of bodily injury evaluations with summary including liability, damages, causation, diagnosis, treatment, reserves, and general damages.Utilization of expert systems to assist in the review and evaluation of claims.Identification of proper referrals, completion of proper summaries and forwards files to subrogation for collection in a timely manner.Refers files for specialization such as SIU focus, minor damage focus and sends correspondences related to claim and department of insurance regulations.

Responsible for oversight with the proper execution of tasks, proper payments, and maintaining regulatory compliance for a team of 20 specialistsIdentification of trends with the employee work product, including barrier identification, process improvements, and quality analysis to forecast issues and resolve them in a proactive manner Creation of strategic plans to reach company goals for receivables, including non monetary incentive based programs for senior staff to assist in driving productionLed a team of specialists in our collection efforts of over $30 million  Training and mentoring new hires to our company with the goal of having capable productive employees within three months of their hire date. Completion of a project that has decreased the overall regulatory compliance issue number from 30% to under 10% Development of relationships inspiring teamwork and trust with a multi-generational team

Analyzed each claim to determine the strategy to resolve the claim through negotiation, arbitration, litigation, or transfer of the file to collections at 105% resolved to input ratioInitiated contact with multiple carriers to negotiate on claims with competency of liability laws and statutes for the entire United States Succesfully arbitrated against carriers nationwide with 63% win ratio  Served as acting manager for multiple teams and assisted in developing and reaching goals, Served as a facilitator of new information and directives, including leading strategies to reach company objectivesDistinguished Performance Award Winner 2011Development of talent by assisting in the hiring, welcoming and training of new candidates in various office rolesSuccessful development, presentation, implementation, and guidance of a streamlined process improvement in how we work in subrogation by identifying opportunities thru trend analysis, and intelligence from competitors to improve overall measures of performance for the specialist groupConsistently developed plans and maintained record tracking in relation to attaining and exceeding productivity goals on a team basis in an evolving departmentActively seeking out new skills by taking on various job roles to improve my understanding of subjects, gain experience, and diversify my talent base increasing my efficiency, productivity, and leadership abilities