Nicholas Kohler Email and Phone Number

working in the IT department supporting general infrastructure. provisioning user accounts, hardware and access.

Working first level contact for hospitals and clinics. Supporting both standard IT issues as well as issues related to EMR (Cerner and Soarian) applications.Handle issues related to patient records in a timely and secure manner.Supporting multiple clients at the same time.Troubleshoot issues in applications, password resents, account activation, access issues and escalate requests to necessary 2nd level

Managing help desk request involving Kelly internal applicationsRecord new problems with applicationsForward major issues to application teams for resolutionOpen and close tickets

Remove viruses, Trojans and other malicious softwareOptimize Windows computersSet up wireless networksInstall computer hardware/softwareInstall Operating SytemDemonstrate how to use peripheralsEducate users on how to do basic maintenance of computersAdvice users on replacement/upgrade equipment

Update knowledge base.Manage changes and requests pertaining to information in KBResearch changes and updatesAssist in UNIX related areas of knowledge Base informationMaintain GSD procedures wiki

Deploy new PC to users.Use CRS ticket system to manage new PC deploymentsImage machines with Norton GhostTransfer user dataDispose of old PCsMaintain Lynx and Microsoft AD servers.

Activate OnStar systemsAccount maintainaceCustomer focused approch

Set up computers and printersInventory on all computer equipmentWriting up forms for disposal or redeploymentManage time and resources between four high schoolsPerform needed checks on new systems (wireless and software)

Maintaining all computer equipment (Windows XP & Vista)Setting up user accountsLeasing computer equipmentManaging the Microsoft Exchange email serverManage web server; installing web-store and uploading web pagesDesigned the web-store used at http://www.myneighbornet.com.Managed Ring Central, the VoIP phone system.

Clean, restrooms, kitchen, mop floors, dishes, ect.Restock, kitchen, bar, walk-in refrigerator and organize stock roomPrepare drinksTake customer's ordersOperate cash registerAdvertise