Nicholas Kolb Email & Phone Number

• Managed the Developmental Disability waiver waitlist for El Paso County, comprised of ~1600 clients.• Conducted intake casework by screening and giving information to prospective clients. Monitored cases until they client was approved for LTC Medicaid Waiver. Scheduled assessments submitted applications and acted as contact point.• Creating and distributing Medical Information Pages to doctors across the state and country.• Synchronize and managed client case data by giving updates to multiple external agencies involved with a client.

Colorado Springs, Colorado Area

• Provided technical diagnosis information over the phone for small gasoline & electric powered vehicles such as mobility chairs, mini bikes and scooters. Included research through technical diagrams, measuring of parts and technical workarounds for outdated machines.• Supplied quality customer support and appropriate sales solutions to consistently to help clients restore their vehicle functionality.

Raleigh-Durham, North Carolina Area

• Responsible for processing client requests by planning, installing and ensuring quality checks with hardware and software solutions. • Stage and interconnect large arrays of storage controllers and their respective disk-shelves to fabric interconnect switches.• Perform tests and maintenance on experimental hardware infrastructure.

Raleigh-Durham, North Carolina Area

- Receive site-specific instructions from supervisor to assess and repair residential crawlspaces.- Carefully assess and measure work site to confirm proper tools and equipment are present for efficient installation.- Monitor for electrical wiring, plumbing and exposed edges to ensure safe and hazard free work environment.

Raleigh-Durham, North Carolina Area

• Engaged face-to-face with customers interested in mobile phones and connected devices such as Bluetooth & IoT devices.• Activated & diagnosed GSM & CDMA based phones. Modified and customized phone plans based on request from customer.

Raleigh-Durham, North Carolina Area

- Led Men's department in sales and customer service.- Ensured cleanliness and stock of environment.

Boone, North Carolina

- Part of first team to begin refining the administration of the College Persistence Questionnaire (CPQ) to a variety of college students at 7:00am on scheduled mornings.- Troubleshot any technical or clerical issues regarding the CPQ procedure or administrative issues for participants.- Greeted participants with enthusiasm and kindness.

Raleigh-Durham, North Carolina Area

- Cleaned and maintained all kitchen equipment, tools, dishes, and overall presentation of the restaurant daily.- Cooked and served all food ordered.- Prepared meal ingredients and maintained condiment stock.- Occasionally delivered food on foot to nearby establishments.

Boone, North Carolina

- Provided excellent waitstaff services for long-time patrons.- Mediated much of the communication between kitchen-staff and wait-staff.

Blowing Rock, North Carolina

- Provided excellent wait-staff services to multiple tables simultaneously in a busy tourist town.- Ensured that guest experiences were exceptional.

Bachelor'S Degree, Psychology, 3.15

Associate Of Science - As, Network And System Administration/Administrator, 3.88

- Included within the Presidential & Chancellor's List. - 3 remaining courses are needed which will be taken online to acquire this degree.

Associate Of Arts - Aa, General Studies, 3.8