• Confirm coverage, investigate and determine liability, establish and evaluate damages, negotiate settlement of claims• Managed daily pending inventory of 40-60 claims while handling any incoming new claims• Direct mentor to 2 newly hired employees• Conducted closed claim audits on both mentee's claims to assess procedural accuracy and compliance standards• Assisted department trainer with homeowner's policy training for 3 new hire classes, totaling roughly 20… Show more • Confirm coverage, investigate and determine liability, establish and evaluate damages, negotiate settlement of claims• Managed daily pending inventory of 40-60 claims while handling any incoming new claims• Direct mentor to 2 newly hired employees• Conducted closed claim audits on both mentee's claims to assess procedural accuracy and compliance standards• Assisted department trainer with homeowner's policy training for 3 new hire classes, totaling roughly 20 employees• Co-led 5 training sessions and was the lead for the implementation of the new program ClaimXperience• Organized and led 2 follow up training sessions for ClaimXperience• Worked closely with the technical support lead as our department’s liaison to answer technical and procedural questions and provide feedback for areas of improvement during the ClaimXperience roll out • Held the highest efficiency rating in the department (4.8), which was double the next highest adjuster for 2017• Selected for the role of subject matter expert for ClaimXperience program• Change Agent for the transition from the old claims system, Heart, to the new system, Guidewire• Analyzed 6 months of Illinois Condo/Townhome water claims to evaluate the handling procedures and assess how much money was being overpaid based on incorrect handling• Selected by the Department Manager and Zone Manager to conduct for the Product Department an evaluation of the previous 3 years (530 total claims) loss assessment claims. • Voluntarily took 2 designation courses and passed the examinations Show less

• Prepare weekly schedule for 20 employees over 40 shifts• Interview, hire, and train new employees• Determine daily inventory usage and place weekly product orders• Promote, organize, fill, and deliver catering orders• Organized and managed booth at local community day event• Cash handling

Repaired telephones connections, Installed low voltage units (wireless routers, internet wiring, security cameras, cable television, telephone wiring), Network troubleshooting, Dealt with customers