Nicholas L. Email & Phone Number

Dynamic and hands-on manager with 19 years of experience in IT and Customer Service. Adept at integrating these domains to enhance company security while ensuring customer-centric solutions. Proven track record in managing global, local, and virtual teams with diverse IT and Information Security expertise.Key Skills• Leadership of global, local, and virtual teams• IT and Information Security management• Customer Service excellence• Diversity and Inclusion advocacy• Innovation and automation in business processes• Strategic and operational target creation and achievementProfessional Experience• Managerial Experience: Over 19 years of leading teams with varying IT and Information Security responsibilities.• Diversity & Inclusion: Strong proponent of leveraging diverse skill sets to drive team success.• Innovation & Automation: Implemented cutting-edge techniques to meet financial, strategic, and operational goals.• Information Security Integration: Successfully merged Information Security within business processes, enhancing security stacks for various global business functions.• Project Implementation: Spearheaded projects from inception through sustainment, continually improving security measures.• Cyber Security: Taking lead in Cyber Incident Response, Risk Managment and Roadmap creations and implementations.“If you spend more on coffee than on IT security, you will be hacked. What’s more, you deserve to be hacked.”— Richard Clarke