Nicholas Lamb Email and Phone Number

* Responsible for executing and growing healthcare recovery audits for the largest commercial insurance payer(s) in the United States. * Key strategic partner contact and customer manager guiding organization to prestigious ‘Vendor of the Year’ award from United Health Care for both 2014 and 2015 fiscal year(s).* Increased recovery audit identifications by 51% in fiscal 2014 and 30% in fiscal 2015, resulting in an increase in audit revenue of $145 million dollars. * Redesigned organizational structure leading to greater knowledge sharing, reduction in single point failures, and accommodating a staffing human capital increase of 60%.* Active participant in company’s ICD-10 oversight committee and successfully lead multiple teams’ efforts in ensuring company’s ICD-10 readiness.

* Reduced client service request backlog by 97% over 1 year period by introducing LEAN production practice concepts. * Worked with leadership team to institute an accelerated claims management model which decreased implementation timeline by up to 45 days without sacrificing comprehensive client training and product functionality.* Collaborated with vendors to renegotiate existing contracts producing an annual savings of $650K+* Automated processes and eliminated manual handling which increased electronic submission and collection transaction volume by over 85% and enabled 10 FTE’s to transition into proactive roles advancing client satisfaction.* Led most successful clearinghouse in industry for 5010 conversions – achieved 85% 5010 conversions by January 2012, 95% by March 2012 and 100% conversion by compliance deadline.* Manage and implement initiatives to ensure operational compliance for SAS-70, EHNAC, CORE and ICD-10. * Established a new hire training program reducing team member on-boarding time by 30 days.

* Led over 40 client engagements in the implementation of MedAssets revenue cycle software suite, delivered solutions for all newly contracted clients which decreased account receivable days.* Managed teams of 5 to 6 internal FTE’s, oversaw commitment timelines and delegated duties in new client engagement accounts. * Established project goals and provided continuous progress and execution plan reports to senior management. * Trained 500+ clients and internal employees in the systems and processes for MedAssets claims management software “Xclaim”.

* Developed and implemented a Point of Sale CVN verification project increasing customer security, eliminating the need for in-store card imprints and reducing annual revenue loss by 1 million dollars. * Designed concept and business processes around POS rewards program enabling systems to distribute and track customer information by external websites for identifying and targeting frequent customers with customized promotional campaigns. * Defined and worked within project scope of System Development Life Cycle and ensured organizational controls in adherence to Sarbanes-Oxley Act of 2002.

* Accomplished 10 to 15% savings across chain through decreasing man hours and material needs through implementation of new functionality and efficient user-friendly systems. * Decreased shipping and receiving time by 35% at Michaels owned subsidiary Star Wholesale Warehouse locations through development and implementation of a new RF based receiving process. * Spearheaded major 12 month redesign of Michaels owned subsidiary Recollections Distribution Center helping to eliminate crippling bottle necks in the shipping and receiving process and positioning this specialty business for future growth.* Decreased credit authorization times from 35 seconds to less than 6 seconds through converting dial up credit authorization to DSL approval.* Introduced new POS software and hardware and migrated entire chain from Window NT to XP.* Designed, implemented, tested and trained key store associates in new reporting and store operational changes.* Directed team in development and implementation of Disaster Recovery Planning efforts for Aaron Brothers and Star Wholesale locations facilitating quick restoration of critical applications and protecting disturbance to the customer experience.

* Scheduled, directed and contributed to analysis and design activities of POS projects and campaigns.* Served as the primary point of contact during pending release and user acceptance testing projects. * Coordinated resources, schedules, compliance and communications for technology projects.

* Performed new store installations and oversaw store renovations.* Conducted change management for store systems including software asset management, software migrations, disaster discovery and quality control.

* Ensured proper function of all store hardware and software system applications in support of operational daily demands and utility.