Senior Client Success Manager
Client Portfolio (not limited to): Porcelain Skin, HOYA, Livingcare, Singapore Medical Group, Nuffield Dental, Direct Funeral, Dancepointe, Eeva Medical, Zero Latency, Forest Adventure, Kin Teck Tong, FullSun, Mizu Aesthetics, Rasel Catering, Purple Sage, Skin Belief, T32 Dental, Veritas, Atlas Eye, etc.As the primary Account Manager and consultant at HOD, I oversee a diverse range of over 100 SME clients spanning various sectors like medical healthcare, aesthetics, beauty, retail, automotive, B2B, dental, education, home services, TCM, catering, etc.Collaborated with the performance team to deliver impactful digital marketing campaigns, leveraging data-driven insights across platforms like Google (SEM), Facebook (Meta), YouTube, SEO services, and organic social content. These efforts were aimed at boosting revenue growth, generating leads (ROIs), and enhancing brand awareness/visibility.Contributed to the company's recurring revenue growth through cross-selling, up-selling, and occasional new business acquired through referrals. Additionally, played a role in elevating customer retention rates.Offered consultation and monthly reviews to key clients, ensuring the efficiency of their marketing funnel and channels. Prioritized client satisfaction & and feedback, managing relationships and interactions. Oversaw marketing network partnerships with major platforms such as Google, Facebook, and TikTok.Collaborated with the Client Success Director in fostering the development and growth of the client success team.
