Nicholas Lilya Email & Phone Number

San Diego, Ca, Us

Carlsbad, California, United States

• Represent the core values and visionary direction of the company while answering questions, comments, and concerns of customers via email, phone calls, and direct messages in order to create life long brand supporters• Navigate Zendesk, Shopify, Apparel Magic, Ship Station and Returnly to effectively support customer needs• Work with the VP of Sales and Ops to create and execute promo, marketing, and giveaway events• Research and develop a list of regional and national tradeshows that would benefit in new customer acquisition while working with the CEO and Founder to coordinate logistics of execution

San Diego, California, United States

• Manage a staff of 20+ sales associates and 4 key holders during high volume seasons with effective training strategies for store success• Lead my team to surpass the 2021 projected store sales goal for the highest volume month of December, generating $950,000 worth of sales for my store in that month alone• Assist the VP of Store Operations in the interviewing and training of incoming store managers and assistant level management• Facilitate loss prevention strategies and communicate with store owners and buyers to ensure accurate inventory support for store sales and customer needs.• Communicate with brands and brand reps in order to keep the store up to date and on track with the current season

San Diego, California, United States

• Ranked 9th in the company exceeding $250k in sales for 2018• Recognized by Billabong as the Number 1 product salesman in the company selling over $190k• Supervise and motivate sales associates to exceed daily net sales goals and work as a team.• Send detailed weekly reports regarding store products and make merchandise decisions for the store.• Communicate with vendors and assist them with display setup and product placement.• Responsible for hiring and training over 20 new associates and key holders of the stores.• Delegate tasks and responsibilities effectively and consistently to 15 employees.

San Diego, California, United States

• Ranked as Number 1 company salesman for 2019 exceeding $310,000 in company sales and showing exponential sales growth over 3 years• Responsible for managing all returns and exchanges while making decisions to keep the company and the customer happy• Responsible for managing the sales floor and motivating sales associates to exceed their daily sales goals for the day

San Diego, California, United States

• Consistent top seller in company, exceeded $200k in yearly sales for 2017.• Ranked 12th sales associate out of 150 employees for 2017.• Had intuitive awareness of all customer needs and communicated effectively with other staff.• Created a helpful and engaging environment for customers and staff

San Diego

• Led 40+ campers per week in surfing, sailing, wakeboarding, snorkeling, and kayaking.• Supervised up to six counselors per week, acting as a camp manager to all staff.• First line of communication to parents and guardians and supervisors.

San Diego

• Worked one on one with special needs children diagnosed with Autism, ADD, Down Syndrome, and Cerebral Palsy. Instructed water sports and provided first aid immediately when needed.• Helped camp registration growth increase over 300%, growing from 5 to over 20 campers with specialdisabilities over the past four summers.