Nicholas Little Email and Phone Number
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“Make the customer’s problem your problem” Basing his career on the above quotation, Nicholas, a leader in Aftermarket Operations and Sales Strategies, offers an overall 20 years of leadership experience in effectively marketing and directing all aspects of the parts and service departments, while empowering team members to take care of the customers. He is also equally skilled in coordinating activities and cooperating with other departments of the dealership to best serve the needs of the customer and employees.Over the years, Nicholas has mastered the art of managing all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.With exceptional skills in managing the evaluation, allocation, and management of physical and financial resources, Nicholas possess strong written and verbal communication skills, including the ability to effectively interact with and influence internal and external senior-level decision makers.Moreover, Nicholas is recognized for implementing systems and procedures to ensure that department is operating at highest possible customer service levels as well as commands a comprehensive knowledge in providing insights into results trends and opportunities related to parts sales and services by developing and executing scheduled and ad hoc reporting.Areas of Expertise:«Aftermarket Service Operations«Project Management «Parts Business Management «Department Management«Inventory Control«Dealer Management «Business Plan Development «Fleet Management «Customer Service «Stock Management«Pricing «Team Management«Team Building«Inside Sales«Onboarding and Process Mapping To know more about him, or how he can help you or your business, contact Nicholas at: Nlitt225@verizon.net
Aerzen Usa
View- Website:
- aerzenusa.com
- Employees:
- 199
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Manager Of Inside Sales And Order ProcessingAerzen UsaWest Grove, Pa, Us
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Director Of Supply Chain And Order ExecutionAerzen Usa Feb 2024 - PresentCoatesville, Pa, UsOverseeing day to day operations of the Project Management and Supply Chain Teams as it relates to our Environmental and Industrial customer base. Working closely with internal and external customers and vendors to ensure on-time delivery of exceptional products!
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Manager Of Inside Sales And Order ProcessingAerzen Usa Jan 2022 - Jan 2024Coatesville, Pa, UsAs the Inside Sales and Order Processing Manager, I manage a team of Application Engineers and Project Managers that support our Environmental, Industrial and Controls business channels. The team works as a front side sales support function and works together internally to process orders in the most efficient manner. He also oversees the Contracts Administration team that covers our T&C’s and helps ensure order clarity.
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Manager - Inside Sales And ServiceAerzen Usa Mar 2021 - Feb 2022Coatesville, Pa, Us
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Inside Sales ManagerAerzen Usa Sep 2018 - Mar 2021Coatesville, Pa, Us
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Parts Business ManagerSchiller Grounds Care, Inc. May 2016 - Sep 2018At Schiller Grounds Care, Southampton, Pennsylvania, Nicholas was responsible for maximizing parts sales across Schiller brands through the development and implementation of business plans and building valuable relationships with distributors, domestic and international and traveling to dealer and distributor locations.With the mission of establishing Schiller as the industry leader, Nicholas focused on exceeding customer satisfaction through the implementation of appropriate inventory control metrics and processes. He is also accountable for the issue of all spare parts between Schiller Grounds Care and distributor or dealers, managing parts P&L, coordinating with Sales & Marketing team to create effective sales programs, and many more. -
Aftermarket Operations ManagerSchramm, Inc May 2015 - May 2016West Chester, Pa, UsAs Supervisor of Aftermarket Operations, Nicholas served in the capacity of Project Manager wherein he looked after new equipment warranty period, implemented field retrofits, and cleared backlog. He trained the domestic and international based dealers and Schramm employees on SDMS and Oracle implementation and represented aftermarket department during cross departmental meetings.Among his accomplishments in this role include: Developed a service request monitoring system for daily data entry allowing Field Service Technicians and in-house support staff to track projects and inquiries. Eased the process of receiving and transmitting large volume of requests from Field Service Technicians and dealing with after-hour emergencies through 24-hour Call Center and phone coverage system. Produced stock order requirements for domestic and international dealers based on local Rig population, budget and past years sales history. -
Supervisor, Aftermarket OperationsSchramm, Inc Mar 2014 - May 2015West Chester, Pa, UsAs the Aftermarket Operations Manager, Nicholas collaborated with Service department schedule for Field Service Technicians and maintained daily on site work load as well as start-ups, and field service calls. He was also responsible for improving the department’s financial performance through increased productivity, and inventory and equipment management.Along with representing the department for monthly meetings and Sales and Operations and planning meetings, he also administered annual review for department reports and regularly tracked progress against performance goals and objectives. Among his accomplishments in this role included increasing sales on a monthly basis, operating at a 99% goal in 2015. He also established a 24/7 service model in order to serve all markets domestically. He also streamlined the program for Service techs to complete and submit service reports, for billing and record keeping purposes. Further he established collections team for aftermarket billings. Furthermore, he provided fleet vehicle/equipment maintenance. He also worked in partnership with Dealer Manager to create target markets for Aftermarket sales and growth. He also supervised Project Managers for major equipment overhauls from quotation, procurement, scheduling installation and invoicing.
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Senior Customer Service RepresentativeSchramm, Inc Sep 2012 - Mar 2014West Chester, Pa, UsAs the Senior Customer Service Representative, Nicholas oversaw four Customer Service Representatives. He generated and maintained departmental training documentation in order to meet API spec and guideline, worked with Accounts Receivable to resolve collections and create credit lines, and set corporate list pricing and monitored daily costs adjustmentsAmong his other responsibilities in this role included drafting, finalizing and filing legal documents such as pleadings, motions, notices, complaints, as well as presenting memos and correspondence to clients.
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Customer Service RepresentativeSchramm, Inc May 2011 - Sep 2012West Chester, Pa, UsAs the Customer Service Representative., Nicholas was actively involved in entering daily data related to billable and warranty customer orders, credits and returns (RMA).Furthermore, he was involved in monitoring new and existing customer orders, freight arrangements, as well as completing customer documentation. He also administered RMA’s and maintained a backlog of no more than 30 days for related credits and assisted cross-departmental discussions to provide accurate lead times and pricing for aftermarket parts and services.
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Service SalesWayman Fire Protection, Inc. Jan 2009 - May 2011Wilmington, Delaware, UsAs Service Sales representative, Nicholas cultivated new sales territories and accounts using cold calling and drop-ins. He also exceeded monthly and quarterly sales goals for meeting annual team targets by generating sales pipeline, accelerating active opportunities and driving to close.In addition, he worked with dispatch coordinators to set up annual, quarterly and monthly inspections as well as emergency service calls. He also updated and maintained customer database utilizing Salesforce software and reviewed existing contracts and adjusted costs as needed. -
Customer Service AnalystSchramm Inc. Feb 2008 - Jan 2009West Chester, Pa, Us
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Assistant Department ManagerGiant Food Stores, Llc Jun 2000 - Feb 2008Carlisle, Pa, Us
Nicholas Little Skills
Nicholas Little Education Details
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Kutztown University Of PennsylvaniaConcentration In Criminal Justice And Political Science
Frequently Asked Questions about Nicholas Little
What company does Nicholas Little work for?
Nicholas Little works for Aerzen Usa
What is Nicholas Little's role at the current company?
Nicholas Little's current role is Manager of Inside Sales and Order Processing.
What is Nicholas Little's email address?
Nicholas Little's email address is nl****@****zon.net
What is Nicholas Little's direct phone number?
Nicholas Little's direct phone number is +161063*****
What schools did Nicholas Little attend?
Nicholas Little attended Kutztown University Of Pennsylvania.
What skills is Nicholas Little known for?
Nicholas Little has skills like Customer Service, Sales, Operations Management, Microsoft Office, Team Building, Leadership, Management, Product Development, Inventory Management, Manufacturing, Continuous Improvement, Process Improvement.
Who are Nicholas Little's colleagues?
Nicholas Little's colleagues are Martha Padilla, Garrett Braun, Marc Baillargeon, Robert Brooks, Stanley Reyburn, April Weston, Laura Masterstefone.
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