Nicholas Lugendo Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

My expertise spans business development, client relationship management, and strategic market analysis, focusing on building strong client relationships, effective partner onboarding, and service excellence. Here's a summary of my key responsibilities and areas of proficiency:🔵 Strategic Business Development: Proficient in developing new business proposals and strategies.🔵 Effective Client Relationship Management: Skilled in nurturing and growing client relationships and identifying cross-selling opportunities.🔵 Comprehensive Partner Onboarding and Management: Expert in handling partner contracting, onboarding, and service integration.🔵 Consistent Client Engagement for Satisfaction: Dedicated to continuous client interaction for ensuring satisfaction and service excellence.🔵 Proactive Need Analysis and Response: Adept at anticipating and responding to evolving market and client needs.🔵 Customer Contact and Service Excellence: Focused on maintaining high standards of customer service and interaction.🔵 Market Awareness and Opportunity Identification: Informed and responsive to market developments, particularly in government and developmental sectors.

Nairobi, Kenya

At Acuity, I was responsible for Spearheading strategic business growth by developing new proposals, managing comprehensive partner onboarding, and consistently engaging with clients to ensure their satisfaction and service excellence.🔵 Cultivating strong client relationships, excelling in service delivery through proactive need analysis, effective communication, and maintaining high standards in all client interactions.

Nairobi, Kenya

🔵 Strategic Portfolio Champion: At National Bank of Kenya, I spearheaded asset management, growing our portfolio from Ksh 60M to a staggering Ksh 3.5Bn. My strategy reduced portfolio risk from 22% to 9% in six months, showcasing my ability to navigate and optimize financial landscapes.🔵 Innovator in Business Development: I pioneered a specialized proposition for the ICT sector, enhancing our trade finance solutions. My knack for forging strategic partnerships and understanding market nuances was pivotal in elevating our service offerings and client satisfaction.🔵 Leader in Trade Finance and Client Growth: I successfully developed a Ksh 800M trade finance pipeline, consistently exceeding account growth targets in a competitive banking sphere. My focus on client acquisition and relationship management was key to our expansion, bringing in an average of two new corporate accounts monthly.#FinanceLeadership #StrategicGrowth #InnovationInBanking

Nairobi

Revolutionized a branch's financial status, turning a KES 3.2M loss into a remarkable KES 17.6M profit in just one year. This feat highlights my proficiency in driving profitability and managing fiscal turnarounds.🔵 Risk Management and Operational Efficiency: Demonstrated exceptional risk containment, reducing branch Portfolio at Risk from 18% to 4%. Successfully aligned business operations to curtail operational expenses, achieving savings by closing at KES 25M against a KES 26.2M budget.🔵 Deposit Growth and Loan Optimization Strategist: Spearheaded the growth of branch deposits from KES 280M to KES 645M, showcasing my ability to effectively manage and escalate financial resources. Optimized loan yield from 15.3% to 18.7% and reduced the cost of funds, evidencing my expertise in enhancing financial performance.🔵 Client Acquisition and Project Leadership: Excelled in strategic new client onboarding, negotiating a deal leading to a KES 180M exposure. As a project lead at the Head Office, I directed 54 retail business initiatives, delivering successful outcomes within a challenging 6-month timeframe.

Nairobi

🔵 Defined Success Metrics: Collaborated with sponsors and stakeholders, established clear and achievable success criteria for each program and ensured alignment with broader organizational goals.🔵 Ensured Effective Communication: My role consistently involved clear and timely communication of program expectations and resource requirements, facilitating transparency and understanding among all team members and stakeholders.🔵 Managed Program Lifecycle: Was responsible for overseeing the complete lifecycle of various retail initiatives. This included meticulous planning, scope management, and addressing risks and issues, while implementing standardized reporting processes.🔵 Prioritized Stakeholder Engagement: Understood the importance of stakeholder involvement, actively engaged with them to prioritize project deliverables, and maintained stringent quality assurance standards across all project stages.

Nairobi

• OvI had the opportunity to lead and significantly contribute to several impactful projects in the Fintech sector. These roles not only sharpened my skills in technology and finance but also allowed me to make notable strides in innovation, revenue generation, and customer growth. Here's a look back at some of the key milestones:🔵 Led Fintech Innovation: I spearheaded the successful launch of the "Mobiforex" App, a groundbreaking Fintech solution that revolutionized digital financial transactions. This project was a testament to my dedication to driving technological innovation in the finance sector.🔵 Forged Strategic Revenue Partnerships: I demonstrated my ability in creating valuable collaborations by establishing a profitable partnership with a leading Forex Bureau. This partnership, centered around a revenue-sharing model, successfully generated an impressive revenue of USD 210,000 within the first six months.🔵 Exceeded Customer Growth Targets: My strategies and initiatives in customer acquisition significantly surpassed our goals. In 2018, I managed to achieve remarkable customer growth, reaching 218 customers against a target of 146. This success highlights my expertise in not only meeting but vastly exceeding set targets in customer engagement and growth.

Kenya

My role encompassed a wide range of strategic tasks, each contributing to the overall success and cost-effectiveness of the operations. Here’s a detailed look at my key responsibilities and achievements:🔵 Strategic Branch Optimization: I led the strategic optimization of 15 branches spanning the regions of Mt. Kenya, Coast, and Nairobi. Through my efforts, we achieved a remarkable 15% reduction in business costs, demonstrating my capability to identify and implement effective cost-saving measures.🔵 Lease Negotiation Expertise: As a specialist in lease negotiation, I successfully negotiated rent terms with property owners for 4 branch locations. My expertise in negotiation and understanding of the real estate market enabled the company to realize significant cost savings, which was a crucial aspect of our financial strategy.🔵 Business Performance Analysis: I developed and implemented a comprehensive system for daily tracking of business performance across all supervised branches. This initiative allowed for a more nuanced and immediate understanding of operational efficiencies and areas needing improvement, thereby enhancing overall business performance.

Nairobi,Kenya

I achieved significant milestones that positively impacted the financial and operational performance of the organization. Here are some key highlights:🔵 Top Loan Disbursement: Led the Nairobi sub-region in loan disbursement for Bank of Africa(K) from July to November 2015, achieving the highest performance.🔵 Deposit Growth: Expanded the deposit book by over 200% in 2016, showcasing exceptional growth in customer deposits.🔵 Risk Management: Reduced portfolio at risk from 9% to below 1% within 2016, demonstrating effective risk reduction strategies.🔵 Liabilities Portfolio Growth: Increased the liabilities portfolio from Kshs. 585M to Kshs. 670M in 2018, evidencing strong portfolio management.🔵 Branch Turnaround: Transformed a loss-making branch to profitability by May 2015, managing assets of Kshs. 315M and leading a team of 16 in business and operations.

Nairobi,Kenya

🔵 Record Credit Facilitation: Secured a department record credit facility over USD 1.5 million, showcasing my negotiation skills.🔵 Asset Portfolio Oversight: Managed a diverse asset portfolio worth Kshs. 271.6 million, encompassing various financial products.🔵 Risk Reduction: Reduced portfolio at risk from 43% to 18% in six months, demonstrating effective risk management.

Nairobi,Kenya

🔵 SME Client Engagement Lead: Excelled in fostering strong relationships with small and medium-sized enterprises (SMEs).🔵 SME Financial Solutions Advisor: Offered customized financial advice and solutions to SME clients, boosting their business growth and financial stability in the Nairobi business community.

Master Of Business Administration (M.B.A.), Strategic Management

Activities and Societies: Rugby, Basketball

Bachelor Of Science (B.S.)