Monitor and interpret product usage data for 30 premium accounts with and asset size of $11+ billion to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, and identify opportunities for sales partners to cross-sell.• Conducted Account Reviews to understand customer needs and present solutions that generated over $2 million in renewals and over $750,000 in new sales in a territory that generates over $17 million in annual revenue.• Developed interpersonal relationships with both internal and external stakeholders to upsell and cross sell to new and existing customers.• Facilitated customer retention and reduced churn by providing white glove post-sales support with a primary focus on improving product use/adoption, executing renewals, and upsell/cross sell within an existing book of business.• Executed customer inquiries in a timely manner by partnering with Account Executives, Product Managers, and Sales Support to overcome roadblocks and fulfil requests by providing optimal account attentiveness that ensures customer satisfaction.• Leverage data to understand customer usage patterns, educate best practices to improve adoption, and identify increased incremental revenue opportunities with an emphasis on renewals and upsells.

Leveraged negotiation skills to secure long-term revenue by closing multi-year contracts. Managed sales and renewal process of legal software to law firms in mid-law market with 11 - 500 attorneys. Oversaw and established strong relationships with 350+ accounts in assigned territories that span 13 states.• Collaborated with internal business partners to strategically upsell, cross-sell, and renew existing customers, securing revenue that increased Annual Contract Value over $488K and averaging 112% of quota.• Identified white space to understand customer needs and conduct value-based product demonstrations and Account Reviews with senior executive stakeholders, advancing accounts through a sales process to promote upgrades and cross-sells.• Secured upsell opportunities and product adoption by educating and training customers on the benefits of Thomson Reuters’ legal software over competitors through business plan presentations.• Leveraged technology tools including Salesforce, Business Intelligence, and Tableau, keeping client information updated, gaining insight on customers by tracking key metrics, manage pipeline, and forecast financial projections accurately.• Created long-term customer relationships and cultivated new business opportunities by identifying needs and presenting solutions.• Increased revenue and enhanced customer rapport by researching purchase and renewal history and implementing innovative sales techniques to upsell customers based on prior activity.

• Coordinated Westlaw Edge, Practical Law, FindLaw/Super Lawyers, Firm Central, and PeopleMap appointments • Collaborated as a team with Sales Representatives and Marketing Professionals to develop strategies to upsell existing clients and acquire new business• Achieved high customer contact volume and 100+ logged activities in Salesforce daily• Possessed strong oral and written professional communication and attention to detail when contacting existing or potential clients• Key team leader in continued education of products and partnered with colleagues to assist in strategies for improved performance• Effectively created relationships with clients, Account Executives, and leadership within Thomson Reuters • Supported 15 Sales Representatives in 2 regions across 12 states • Constructed creative and innovative techniques to secure meetings with new business decision makersKey Achievements • Consistently exceeded a changing monthly quota and averaged 124%• Contributed to over $450,000 in new sales revenue• Over 727+ opportunities created in Salesforce with an average order value of $4,000

• Negotiated and sold contracts resulting in over $550,000 of new revenue generated• Productively prospected by making 50+ cold calls daily that resulted in successful appointment bookings • Utilized management expertise to interview, hire, train and supervise personal training staff and Sales Counselors• Conducted meetings to educate, motivate and mentor Sales Counselors to achieve and exceed monthly sales quotas• Lead sales training meetings for all 16 club locations for 30+ colleagues in the Minnesota region• Managed a staff of individuals that would generate new revenue and fulfill customer needs • Built relationships that developed outstanding rapport with clients and serviced accountsKey Achievements • Raised monthly electronic funds transfer dues base to a $10,000 increase • Exceeded quota and averaged 125% per month