Nicholas Lutz Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

• Monitor and interpret product usage data for 30 premium accounts with and asset size of $11+ billion to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, and.
• Conducted Account Reviews to understand customer needs and present solutions that generated over $2 million in renewals and over $750,000 in new sales in a territory that generates over $17 million in annual revenue.
• Developed interpersonal relationships with both internal and external stakeholders to upsell and cross sell to new and existing customers.
• Facilitated customer retention and reduced churn by providing white glove post-sales support with a primary focus on improving product use/adoption, executing renewals, and upsell/cross sell within an existing book of.
• Executed customer inquiries in a timely manner by partnering with Account Executives, Product Managers, and Sales Support to overcome roadblocks and fulfil requests by providing optimal account attentiveness that.
• Leverage data to understand customer usage patterns, educate best practices to improve adoption, and identify increased incremental revenue opportunities with an emphasis on renewals and upsells.

Greater Minneapolis-St. Paul Area

• Leveraged negotiation skills to secure long-term revenue by closing multi-year contracts. Managed sales and renewal process of legal software to law firms in mid-law market with 11 - 500 attorneys. Oversaw and.
• Collaborated with internal business partners to strategically upsell, cross-sell, and renew existing customers, securing revenue that increased Annual Contract Value over $488K and averaging 112% of quota.
• Identified white space to understand customer needs and conduct value-based product demonstrations and Account Reviews with senior executive stakeholders, advancing accounts through a sales process to promote upgrades.
• Secured upsell opportunities and product adoption by educating and training customers on the benefits of Thomson Reuters’ legal software over competitors through business plan presentations.
• Leveraged technology tools including Salesforce, Business Intelligence, and Tableau, keeping client information updated, gaining insight on customers by tracking key metrics, manage pipeline, and forecast financial.
• Created long-term customer relationships and cultivated new business opportunities by identifying needs and presenting solutions.

Greater Minneapolis-St. Paul Area

• Coordinated Westlaw Edge, Practical Law, FindLaw/Super Lawyers, Firm Central, and PeopleMap appointments
• Collaborated as a team with Sales Representatives and Marketing Professionals to develop strategies to upsell existing clients and acquire new business
• Achieved high customer contact volume and 100+ logged activities in Salesforce daily
• Possessed strong oral and written professional communication and attention to detail when contacting existing or potential clients
• Key team leader in continued education of products and partnered with colleagues to assist in strategies for improved performance
• Effectively created relationships with clients, Account Executives, and leadership within Thomson Reuters

Minneapolis, MN

• Negotiated and sold contracts resulting in over $550,000 of new revenue generated
• Productively prospected by making 50+ cold calls daily that resulted in successful appointment bookings
• Utilized management expertise to interview, hire, train and supervise personal training staff and Sales Counselors
• Conducted meetings to educate, motivate and mentor Sales Counselors to achieve and exceed monthly sales quotas
• Lead sales training meetings for all 16 club locations for 30+ colleagues in the Minnesota region
• Managed a staff of individuals that would generate new revenue and fulfill customer needs

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Kinesiology And Exercise Science