- Execute quality customer service/customer relationship management via various social media channels (Twitter, Facebook, LinkedIn).- Create, schedule, and post high-quality content to multiple social media channels (Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Google+) for multiple clients via native platforms and social media management tools.- Engage with customers posting about our clients on multiple social media channels via the native platforms and social media management tools.- Interact with clients on weekly calls and online project management systems to ensure customer satisfaction and that clients are aware of any pressing matters.- Create monthly social media reports for clients measuring impact of social media programs using social media analytics.

- Execute quality customer service/customer relationship management via various social media channels (Twitter, Facebook, web forums) and email.- Actively worked with team leaders, managers, brand managers, specialists, and technical experts to find the right solution for our customer in a timely manner.- Work with a dynamic Customer Relationship Management program to pull in, organize, and respond to inquiries/concerns.- Act as the liaison between the customer and other departments within the organization.- Create agenda for and facilitated team meetings, as well as create Word Choice Workshop exercises to help our team develop more personalized responses to customers.- Actively worked with Ford Engineers to get answers to technical questions customers had for upcoming vehicle releases.- Accountable for the successful performance of multiple new social media specialists during their Academy Bay Practical Application Training.- Held accountable for posting 40-45 posts per day.