-Supported all retail sales associates with training, sales, and interpersonal issues.-Performed all staff scheduling for the store, and administration of scheduling system.-Provided guidance and tips on growing cannabis plants to customers who buy seeds.-Created, and validated bi-weekly payroll files for all in-store staff.-Created a safe/inclusive environment for staff, and customers.-Handled any customer service issues while still adhering to regulatory mandates.-Audited, and ordered all store supplies to ensure the store runs efficiently.-Completed product ordering via OCSW, and Humble+Fume accessory orders.-Managed LP representative relationships, and planning of in-store events.

-Supported head office employees providing guidance on new in-store tasks/processes for 400+ retail locations across the country.-Developed initiatives and operational tools to help support non-selling activities. -Provided guidance and support regarding all store communications. -Managed communications platforms ensuring content is consistently updated. -Ensured all store associates were well equipped to execute daily operational tasks.