Nicholas Macri

Nicholas Macri Email and Phone Number

Information Technology Analyst @ Connecticut Judicial Branch
Cromwell, CT, US
Nicholas Macri's Location
Cromwell, Connecticut, United States, United States
Nicholas Macri's Contact Details
About Nicholas Macri

A proven telecommunications professional with more than 25 years experience successfully implementing Avaya PBX equipment, solving technical issues, and assisting clients.

Nicholas Macri's Current Company Details
Connecticut Judicial Branch

Connecticut Judicial Branch

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Information Technology Analyst
Cromwell, CT, US
Website:
jud.ct.gov
Employees:
1100
Nicholas Macri Work Experience Details
  • Connecticut Judicial Branch
    Information Technology Analyst
    Connecticut Judicial Branch
    Cromwell, Ct, Us
    View
  • Tricomm
    Solutions Architect
    Tricomm Feb 2024 - Present
    Solutions Architect dedicated to the State of Connecticut Judicial Branch.Designing Solutions, Documentation, Analysis and Architecture Design, Problem Solving, Technical Guidance, Risk Assessment and Mitigation, Technical Leadership, Bridging Business and Technology, Collaboration, Quality Assurance, Continuous Improvement, Project Support.
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  • Waterfield Technologies
    Sr Telephony Engineer
    Waterfield Technologies Apr 2014 - Feb 2024
    Waltham, Ma, Us
    Design, implement, and post-installation support for advanced Avaya integrated networksProvide as-built documentation for clients and Waterfield TechDirect field technicians in resolution of complex installation and maintenance issuesOversee projects from planning stage to engineer assignment to implementation and final review to ensure desired results and timely completionServe as Technical Account Manager for large Enterprise Customers, requiring management of junior staff and overall team leadership
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  • Black Box Network Services
    Technical Support Engineer Sr
    Black Box Network Services Jul 2011 - Apr 2014
    Plano, Texas, Us
    Provided sales support, design, installation, and project management for Black Box / Genesis joint ventureServed as technical SME resource for staff, management, sales executives, and clientsTraveled extensively throughout North America to provide sales and installation support and technical consulting to major clients, including IBM
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  • Altura Communication Solutions
    Field Engineer
    Altura Communication Solutions Apr 2009 - Jul 2011
    Fullerton, Ca, Us
    Installation and maintenance of enterprise Avaya PBX, Voicemail, and peripheralsProvided maintenance and repairs with little interruption to work flow or disruption of functionalitySupervision of technicians on large scale installation projects and project management
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  • Carousel Industries
    Noc Technician
    Carousel Industries Oct 2008 - Apr 2009
    Exeter, Rhode Island, Us
    Consistently exceeded performance goals and acquired higher level certifications to support business partnershipsMet SLAs to resolve complex outages and system / network failures
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  • Black Box Network Services
    Senior Engineer
    Black Box Network Services May 2006 - Oct 2008
    Plano, Texas, Us
    Operated as technical lead for call center support analysts for AT&T engagementProvided staff support, training, and workload assistanceEstablished American Express call center in France to provide multiple native language support service to Amex Black Card holders
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  • Avaya
    Senior Technician
    Avaya Oct 1998 - Dec 2005
    Morristown, New Jersey, Us
    Installed Avaya PBX equipment from cabling to software stagesResolved complex problems through comprehensive troubleshooting and coordination with Bell Labs developersValued by Connecticut-based Fortune 500 companies, including ESPN and The Hartford, as a dedicated, trusted, and proficient technician
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Nicholas Macri Skills

Telephony Avaya Voip Telecommunications Voice Mail Sip Unified Communications Acd Lan Wan Call Centers Ip Sip Trunking Ivr Ethernet Switches T1 Tdm Contact Centers Avaya Technologies Isdn Mpls Unified Messaging Voice Over Ip Voice And Data Convergence H.323 Troubleshooting Professional Services Avaya Products Linux Video Conferencing Cti Wan Avaya Communication Manager Call Center Audio Conferencing Ip Pbx Cabling Session Initiation Protocol Telephony Systems Pre Sales Internet Protocol Microsoft Avaya Pbx Sales Support Sales Operations Multiprotocol Label Switching

Nicholas Macri Education Details

  • Coginchaug
    Coginchaug

Frequently Asked Questions about Nicholas Macri

What company does Nicholas Macri work for?

Nicholas Macri works for Connecticut Judicial Branch

What is Nicholas Macri's role at the current company?

Nicholas Macri's current role is Information Technology Analyst.

What is Nicholas Macri's email address?

Nicholas Macri's email address is ni****@****box.com

What schools did Nicholas Macri attend?

Nicholas Macri attended Coginchaug.

What skills is Nicholas Macri known for?

Nicholas Macri has skills like Telephony, Avaya, Voip, Telecommunications, Voice Mail, Sip, Unified Communications, Acd, Lan Wan, Call Centers, Ip, Sip Trunking.

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