Nicholas Madsen Email and Phone Number
Nicholas Madsen work email
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Nicholas Madsen personal email
Today I'm mashing up all my experience across multiple industries and disciplines. The goal is to thoughtfully inject this knowledge into anything I touch. Bringing unique perspectives from the road less travelled gives me a sense of purpose.I'm passionate about solving global issues using ethical and sustainable practices. Tons of experience ranging from Environmental to Software! Client Success, Key Account Management, Territory Development, Channel Partners, Sales Operations, Marketing, Strategy and Thought Leadership!
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Senior Customer Success ManagerEgain Corporation Jan 2023 - PresentSunnyvale, Ca, UsWe are the #1 AI Knowledge Platform for Enterprise Customer ServiceSupporting my clients by aligning with initiatives and delivering measurable results. Focused on client satisfaction and defining Customer Success by championing the the client's goals.Embracing AI and showcasing all the value that it can bring to an organization. -
Senior Customer Success ManagerBlueoptima Mar 2022 - Jan 2023London, England, Gb- Retaining and growing revenue of an individual and team portfolio- Act as a point of escalation internally and to clients- Set structured individual development plans and provide input to department OKRs- Proactively Engage and advise senior technology leadership on our data and the value it provides- Coordinate commercial and legal documents with clients and provide assistance to the team -
Customer Success ManagerNextiva Jan 2021 - Mar 2022Scottsdale, Arizona, Us -
Senior Manager, Global DistributionZero Mass Water May 2019 - Jan 2021Tempe, Arizona, UsResponsible for on-boarding new Distributors globally. Including continuous development of process' and procedures for identifying and qualifying new Distributors in NA, LATAM, APAC and EMEA.Assist in the Marketing Strategy for new Distributor acquisition.Management and negotiation of all Distribution Agreements globally. Guide the transition process to Account Management and offer support wherever necessary. -
Senior Manager, Business Development And Global Project SupportZero Mass Water Jan 2019 - Apr 2019Tempe, Arizona, Us
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Bd Manager Western Us And Global Project SupportZero Mass Water Nov 2018 - Dec 2018Tempe, Arizona, Us
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Strategic Account ManagerWaste Management Sep 2016 - Sep 2018Houston, Texas, UsWaste Management Strategic Business Solutions is the arm of Waste Management that handles our largest, most complex accounts. Here we specialize in implementation of large scale centralized waste and recycling programs for all types of materials.Responsible for managing existing Strategic Accounts for the Commercial Property segment within WMSBS in Eastern Canada.Uncover and acquire new clients to bring into WM Strategic Business SolutionsDiscover opportunities for growth within existing accounts through research to gain a thorough understanding of my clients business and subsequent waste or recycling needsTravel as required to meet both existing and prospective business. Design and conduct detailed presentations and proposals of consolidated waste and recycling programs. -
National Account ManagerWaste Management Aug 2015 - Sep 2018Houston, Texas, UsA $14 Billion company that provides waste disposal and recycling services to cities and corporations.• Manage a $1.93 Million personal portfolio of accounts for various large enterprises in the United States and Canada.• Design, propose, and implement national waste management programs for large corporations, including trash, recycling, hazardous materials, and medical waste.• Create new business opportunities by prospecting and cold calling; identify and educate the key decision makers on the need for and benefits of a managed waste program.• Upsell features and benefits of programs and services, including adding recycling services or other sustainability initiatives to existing contracts.• Conduct contract negotiations with C-level executives and overcome objections; coordinate with a Pricing Analyst to formulate contract pricing and terms.• Coordinate the launch of each new program; set up billing, vendor switch-outs, container switch-outs, and incumbent vendor contract management.• Manage and resolve any issues that arise with current clients, including expansion needs, site closures, and truck issues.Key Accomplishments• Closed first deal within 3 months and closed 3 deals within 6 months; achieved $1.93 Million in sales revenue, 161% of goal.• Won the Emerald Circle Award in the 2nd quarter of 2016 for achieving 125% of quota; on track to receive the award again in the 3rd quarter of 2016.
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Federal Software SalesAxway Aug 2013 - Aug 2015Scottsdale, Az, UsProvides market-leading software and services to companies in 100 countries with $370 Million in annual revenue.• Managed more than 100 software licenses and maintenance renewal accounts for various federal agencies across the country, including the military and federal healthcare programs.• Cold called prospective divisions based off of core clients; scheduled meetings, identified client needs, and presented customized on-premise solutions in addition to SaaS/cloud solutions. • Utilized a consultative sales approach to customize a solution for each client; collaborated with a Solution Architect to create the product and ensure all technical questions were answered. • Conducted contract negotiations, overcame objections, closed sales, and provided general account management. • Assisted with the implementation of new software systems and handled annual maintenance reviews for clients. -
Executive AccountsGodaddy Sep 2008 - Jul 2013Tempe, Az, UsA publicly traded Internet domain registrar and web hosting company with annual sales exceeding $1 Billion.• Managed a personal portfolio of more than 500 accounts comprised of the company’s top customers, worth up to $14.2 Million in annual revenue. • Sold Internet domain names, web hosting services, and SSL certificates; increased revenue by upselling current accounts. • Managed daily activities and requests from clients, including sifting through domain lists, capturing new domains, and organizing client transactions. • Consulted with clients on SEO strategies and suggested domain purchases and upsells. Key Accomplishments • Exceeded $10 Million sales quotas each year.• Sold $14.2 Million in 2013, a 40% increase over the prior year.
Nicholas Madsen Skills
Nicholas Madsen Education Details
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Arizona State UniversityCommunications Coursework
Frequently Asked Questions about Nicholas Madsen
What company does Nicholas Madsen work for?
Nicholas Madsen works for Egain Corporation
What is Nicholas Madsen's role at the current company?
Nicholas Madsen's current role is Senior Customer Success Manager at eGain.
What is Nicholas Madsen's email address?
Nicholas Madsen's email address is ni****@****ima.com
What schools did Nicholas Madsen attend?
Nicholas Madsen attended Arizona State University.
What are some of Nicholas Madsen's interests?
Nicholas Madsen has interest in Social Services.
What skills is Nicholas Madsen known for?
Nicholas Madsen has skills like Account Management, Sales, Enterprise Software, Professional Services, Management, Sales Management, Crm, Sales Process, Integration, Software Sales, Project Management, Business Development.
Who are Nicholas Madsen's colleagues?
Nicholas Madsen's colleagues are Adam Bell, Manju Ramachandran, Akash Bhimani, Ranjit Singh, Adhirath Salvi, Ashwinkumar Bhalekar, Jitendra Pawar.
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