Operational Specialist
CurrentI oversee all operations for our CXC department. This includes ticket support, client onboarding, data analytics, KPI tracking, quality assurance, and management of an international support team. I am required to be highly self-motivated, organized, and proactive with minimal oversite. I have loved my role as the Operations Specialist and am proud of the work I have done for the team. My biggest achievements have been a notably significant drop in agent mistakes, organizing and standardizing all CXC departmental processes, and in the first quarter of the year I was a key factor in increasing our departments revenue by 23%.