Transformative leader of a 13-person Commercial Contract Operations and Master Data Governance organization supporting $2B+ Medical Products and Pharmaceutical business units through delivery of commercial contracting, pricing implementation and sales analytics, while optimizing processes, capabilities, and resources.▪Established and moderates the Price Council committee, which was designed to assemble all pricing leads, enabling deal transparency, mitigating revenue leakage, and enhancing analytics in response to increasing competition, and consolidating customer base – $10M of revenue leakage mitigated.▪Executes processes, governance, and analytics supporting a global price improvement initiative to deliver $50M of incremental EBIT over 3 years.▪Recognized as a subject matter expert in a global transformative Order-to-Cash initiative, identifying $65M of enterprise opportunity to enhance revenue and reduce cost to serve.▪Implemented and developed processes, workflows, and quality control measures for creating and maintaining efficiency for over 25,000+ account records, resulting in improved data accuracy and integrity.▪Produced a comprehensive pricing governance framework, ensuring consistency and compliance across pricing strategies and policies.

Leadership of 8-member contract management professional team, providing guidance, coaching, and support to ensure the effective execution of contract management activities: including contract drafting, negotiations, and implementations, while ensuring adherence to organizational policies and procedures, and legal requirements.▪Oversaw the end-to-end contract management process, supporting $2B+ medical products and pharmaceutical business units.▪Developed and implemented standardized contract templates, guidelines, and workflows, resulting in improved efficiency, reducing contract turnaround time by 1.3 days.▪Created capacity metrics/ key performance-indicators to convey the health of the Commercial Contract Operations organization and to align leadership on priorities and resource allocation.▪MVP Awarded-Feb 2018

Continuation of Senior Contract Management Specialist duties, with additional responsibilities: Supervised a team of 4 Contract Management Specialist and Spearheaded the successful implementation and integration of CONGA(Salesforce) contract lifecycle software system.

Led contract management activities for a diverse portfolio of medical device and pharmaceutical contracts, ensuring compliance with legal and regulatory requirements, as well as internal policies and procedures. Conducted thorough contract reviews and analysis to identify risks, opportunities, and areas for improvement, implementing contract modifications and amendments.

Managed complex deduction resolution processes and led cross-functional projects to support business objectives for over 2,500 accounts.▪ Resolved over 90% of deduction claims, reducing outstanding claims by 50%.▪ Led cross-functional projects, resulting in a 30% reduction in processing time.▪ Provided strategic insights and recommendations to senior management on deduction trends, and process improvements.▪ Managed projects that brought automation to the deduction resolution processes, resulting in a 30% reduction in manual intervention.

Managed the operations and developed innovative solutions to unlock business performance improvements and efficiencies, of the Customer Service department, overseeing a team of 110+ customer service representatives and ensuring that all customer inquiries and issues were resolved in a timely and professional manner.▪ Created and implemented policies and procedures improving process efficiencies by 15%.▪ Collaborated with cross-functional teams to implement programs to ensure improvements and cost-saving resulting in a 3% reduction in operational cost.▪ Led store projects to reduce waste resulting in a 10% reduction in operational costs.▪ Developed and implemented a comprehensive employee training program, reducing turnover by 10%, and increasing employee engagement scores.▪ Achieved a 92% customer satisfaction rating, the highest in the district.▪ Oversaw all aspects of payroll processing for a team of 200+ employees, ensuring adherence to documentation requirements and payroll budget constraints.

Led the day-to-day operations of the Customer Service department.▪ Developed a structured training program, resulting in a 5% increase in capacity.▪ Awarded Customer Service Representative of the Year: 2001; 2002.