High Cliff Partners is a recruitment and staffing firm with over 20 years of experience in providing SAP & IT recruiting services and staff augmentation to companies across Canada and the USA. Our mission is to act as a trusted staffing partner to our customers, helping to quickly identify high-caliber talent in a cost effective manner. We hire on both a full-time permanent and contract basis within SAP for functional, technical, and leadership roles.Please contact me for more information!

• Onboarded high volume of incorporated consultants, term employees and subvendors, managing caseloads of up to 70 onboards simultaneously.• Collected all forms, incorporation and identification documents; drew up and explained contracts and negotiated pay rates with consultants and subvendors.• Initiated background checks for consultants, assisted consultants and subvendors with supporting documentation, submitted backcheck reports for adjudication and maintained records on file. • Submitted candidates and managed job postings in the client’s SAP Fieldglass system and entered the consultants into our internal Cosmos Silverlight system for payment.• Processed extensions, assisted with payroll and applied troubleshooting skills to numerous communication issues to ensure the earliest possible start date for candidates.

• Catalogued collections and managed information and records.• Tasked with special project to organize elements pulled from storage into filing system for donation to the University of Toronto Library.• Updated database to ensure that all elements were accounted for and that filed collections were in alignment with master data. • Processed large portion of Insight’s video archives dating back to 2005.

• Acted as HR BPO support contact for HR's, managers and employees.• Handled incoming and outgoing calls in French and English related to payroll, WFA, learning, garnishment and records administration.• Conducted research and processed transactions in SAP related to pay, administration and indicative data. • Handled incoming and outgoing calls in French and English related to benefits, insurance and HR products and services for employees of large market Canadian financial institutions• Answered customer inquiries via phone and email, while maintaining schedule adherence and service level agreements• Ensured call center inbound calls were answered while maintaining focal point for customer relations and maintaining the employee database• Liaising with customers and other departments to solve problems through email, phone and web chat• Conducted transactions for employees related to their accounts and benefits including annual enrolment, life event changes, indicative data changes and beneficiary designations• Managed service requests of customers using Siebel CRM and coordinated with onshore and offshore teams to ensure that requests were processed properly and successfully • Assisted employees with direct billing and payment inquires and transactions, explaining how the amounts were calculated, what the timing was for applicable processes and enrolling the employees in direct debit• Educated employees on plan information and premiums, providing detailed explanations of the coverage, the terms and conditions of the plans, the cost of the plans to the employee and provided scenarios to help employees understand how they can be applied• Received over one month of customer service and systems training before going live on the phones, where I became familiar with all aspects of the database, communications and service request software as well as customer service strategies and language

• Supported corporate goals and objectives by coordinating HR policies and procedures, including onboarding, training and development, performance management, compensation and benefits, employee relations and documentation for over 1,000 employees• Collaborated with the Training and Development Manager in managing all HR functions, including the daily administration of HR programs and services, and monitoring the effectiveness of Human Resources policies and procedures, and administrative processes• Managed onboarding/new hire orientation and processes for new employees, including the administration of English and Math tests as well as situational judgement tests while working with employees from countries around the world• Identified training needs within the various departments; liaised with senior management and department heads to coordinate times and venues for training and employee activities• Developed and delivered training and certification sessions to groups of 30 to 80 employees covering areas such as orientation, safety, crowd control, crisis management, sexual harassment, business ethics, company policies and procedures as well as weekly hospitality training; administered quality control to ensure the effectiveness of training programs • Participated in emergency response, counselling and employee morale enhancement• Coordinated Human Resource reporting, including compiling complex statistical reports, including turnover reports and headcount reporting• Maintained both manual and automated personnel and training records; collected and compiled sensitive and confidential personnel data; processed paperwork and exit interviews for terminating employees, coordinating with IT, Finance, and Corporate HR as required

• Managed the full lifecycle recruiting process, including recruitment planning and organization; candidate sourcing and networking; assessment, and selection; interviewing and hiring to meet organizational demands• Used various internet websites to post job ads, conducted behavioural interviews, conducted reference and background checks, and recruited qualified teachers• Designed the curriculum for the speaking component of intensive translation programs for Korean students and taught the courses• Liaised with various companies to arrange internships for the students, organized group activities, and created promotional materials

• Instructed international students in Grammar, Listening, Reading and Writing and taught an elective journalism class; planned and delivered full-day seminars for other teachers on how to teach Business English & IELTS preparation courses.

Trained military officers from foreign countries how to teach English to their soldiers. I was responsible for the online writing course, which trained the officers in writing skills and correcting writing assignments. I was also responsible for teaching computer skills to the officers, making sure all were proficient in Windows, PowerPoint, and Word.

Instructed international students in a wide variety of courses including reading and writing, grammar, vocabulary and pronunciation and presentation. Also prepared students for the FCE examination and tutored students one-on-one.

Prepared international students for the IELTS exams. Used both IELTS preparation books and the school's grammar curriculum to help students achieve the score required for entry into university programs. Also performed administrative and sales

Gatineau QCInstructed international students and federal government employees. Courses taught ranged from federal standardized test preparation to conversational English classes. Gained exposure to public service culture and protocols.

Taught a variety of English conversation classes of all levels and ages. Courses included post-secondary classes in a major Japanese University, business and corporate classes for Japanese companies, online web lessons and classes for children.

• Screened and recruited hosts/carrier personnel in 20 different cities using web technology and tools to meet the demands of this internet content company• Created job descriptions, and internet ads; posted job advertisements; interviewed and selected suitable candidates; hired and provided orientation to new employees• Created content for online blogs on business websites. Wrote articles related to areas of interest for the businesses’ customers as well as marketing pieces to promote new products and services.

Instructed primary and middle school students in the use of Oral English. Classes were as large as 50 students per class and some students were at a raw beginner level of English.

Worked for a Writing Tutorial Service at my university, where I helped students write their reports and essays and was responsible for promoting that service on campus.