-Provide direct support to customer supply chains by helping to move their freight efficiently and effectively.-Coordinate cargo bookings and conduct analysis to help customers maximize C.H. Robinson’s technology offerings.-Manage financial details of shipments for proper billing of customers.-Build and maintain a strong communication and relationship with all customers, vendors, and agents.-Generate, file, and maintain up-to-date customer records, reports, and shipment documentation.-Provide reporting and documentation support to internal and external customers.-Ensure adherence to customer standard operating procedures, government agency regulations and C.H. Robinson’s company standards.

• Plan and coordinate international/local shipments per instructions • Responsible for inventory management of packaging systems and components• Manage gel pack inventory management and reusable packaging refurbishment• Knowledge of WC operating systems including WorldStar and Opstar• Safe handling of dry ice and shipment replenishment• Manage On Hold and ‘Not OK to Send’ shipments according to procedures• Knowledge of TempTale device procedures• Issue airline airway bills for domestic and international non-rev shipments and return packaging assets• Complete GxP documentation logs• Able to identify shipping documentation requirements and product keeping temperature and replenishment needs• Create import and export documentation with a high attention to detail• Prioritize shipment pick-ups and assign them to drivers available on shift • Maintain cross functional interactions within organization with focus within Customer Service, Imports and Brokers• Verify validity of claims, shipment tracking, dispute resolution • Ensure orders are shipped, delivered, and invoiced if needed in a timely fashion, while maintaining constant • Follow standard operating procedures to insure compliance with US Customs/FDA/TSA• Notify clients and agents of delays or changes to the routing of their shipments

• Reviewed compactor supply and demand reports and populated the inventory repair report for compactors• Updated and inputted route information into computer system on a daily basis• Collected daily on-site container information and updated the inventory log• Assisted Dispatchers by responding to customer and driver complaints and inquiries• Reported any safety or customer service related issues to supervisor or manager immediately• Distributed, collected and reviewed route sheets for proper billing and productivity reports• Followed all safety policies and procedures; participated with the team to achieve safety goals• Participated on daily debriefing meetings executed by department managers/associates

• Performed daily pick-ups and drop offs for United Airline associates• Maintained pick-up and drop off logs to ensure timely pick-ups and drop offs• Built strong relationships with United Airline associates

• Assumed full responsibility for any guest issues, ensuring a positive guest experience from check- in/check-out• Monitored room availability throughout the day to better meet each guest needs during check-in • Completed pre-assignment of hotel rooms, which included VIPS, repeat guests, all packages, in- room amenities, and any special requests• Handled any payment issues or concerns during check-in/check out