Nicholas Masi Email & Phone Number

Wayne, Nj, Us

Berlin, Berlin, De

Berlin, Berlin, De

Belmar, Nj, Us

Riverdale, New Jersey, Us

• Organized and managed all front of house operations to ensure an optimized environment that provided guests with a memorable and enjoyable dining experience.• Hired and trained more than 100 employees, instilling the necessary skills and company culture.• Headed all facets of cash management, up to $25K in a single evening.• Boosted reservations using the Open Table platform.• Ordered and maintained $60K in liquor inventory.• Addressed any resolved any issue as they arose.• Directed all aspects of daily operations encompassing hiring and recruitment of employees, training, supervision, scheduling, payroll, coordination with the back of the house.• Created a motivated and positive environment to inspire employees and make the customer feel welcomed.• Trained and developed all staff members to ensure the delivery of quality service and uphold service standards.

Riverdale, New Jersey, Us

• Design innovative cocktails that were seasonally appropriate and determined pricing structure.• Delivered exceptional customer service to guests, facilitating high customer satisfaction ratings and retention. • Thrived in a fast-paced, high-pressure environment while promoting company goals and objectives.• Operated in a high-volume setting, serving up to 400 guests nightly.

Riverdale, New Jersey, Us

• Greeted guests and provided outstanding customer service to ensure a positive dining experience.• Upsold menu items to guests by marketing and promoting various items, displaying menu knowledge, and assisting guests in making decisions.• Adhered to all sanitation procedures and food safety guidelines.