Experienced and competent IT professional with the ability to work on own initiative or as part of a team. Self-motivated with exceptional analytical, organizational skills combined with a pragmatic approach. Proven Management qualities involving managing, developing and motivating teams and maintaining a high degree of service excellence in infrastructure support operations by using ITIL process based processes that promote efficient workflow & improve customer experience. Excellent interpersonal & communication skills with the ability to maintain the highest level of confidentiality within a business