Account Specialist, Hybrid Financial Ltd.:- Partnered with public companies, conducting 110+ targeted outreach daily to boost investment community awareness.- Successfully navigated full sales cycles, generating qualified leads for investment professionals in various industries.- Acquired expertise in Canadian equities, mutual funds, ETFs, IPOs, and structured products, completing the Canadian Securities Course (CSC).- Led proactive client meetings, collaborating with clients, VPs, and sales managers to suggest campaign directions.- Provided integral support to senior staff, handling bookkeeping, administrative tasks, and preparing weekly and monthly reports for client accounts.- Thrived in a fast-paced, results-driven environment, generating sustained interest for growth companies despite adverse macroeconomic conditions.

Switchboard Operator, Children's Hospital of Eastern Ontario (CHEO):- Managed the main reception desk, serving as the primary contact for clients, patients, staff, and the public.- Operated, managed, and troubleshooted the internal paging system effectively.- Logged and announced emergency codes through the PA System, ensuring swift adherence to all security procedures.- Provided excellent customer service, handling 400 internal and external calls daily.- Resolved call transferring and contact-point issues in both official languages.