Life Science and Health Care - Salesforce

• Serve as Technical Lead overseeing deployments to upstream environments, manage code base and lead monthly production deployments• International Servicemax implementation with 20+ countries and 2500+ users

SalesForce/ServiceMax implementation release manager

• Collaborated with project team to identify business requirements for design and implementation of Salesforce/ServiceMax field service software• Defined and manage organizational transformation related to managing risk and planning implementation

• Analyzed ECR project portfolio financials for cost reduction and present 2016 plan directly to client • Provided SharePoint solution to manage data collection and automate reporting while managing risk and data quality related to Associate Readiness consent order for Compliance client

• Lead project team through planning, design, and implementation of new intraweb page for Asset Management Group • Partner with internal project liaisons to acquire human and material resources, assign tasks, direct activities, and control project execution while motivating and supervising project team members• Guide project team through RFP process from requirements to implementation

Project Manager - Consumer Project Management Center of Excellence Jan 2013 - Aug 2013Pittsburgh, PA• Assisted peer project manager in applying project management methodologies for documenting and monitoring regulatory controls within lending services• Coordinated with team to create new more efficient survey process through Microsoft Excel and SharePoint enabling managers to effectively gauge the effectiveness of a project managerBusiness Analyst - Commerical Client Services Quality Risk Assurance Aug 2013 - Feb 2014Brecksville, OH• Forecasted staffing needs based on historical incoming volumes which prevented 559 hours of overtime worked in the previous year• Designed training curriculum which reduced training time by 50 percent and ensured well trained employees Business Analyst - FDR Credit Card System Support Feb 2014 - Aug 2014Kalamazoo, MI• Implemented various solutions that enabled the team to manage vacation request, track incoming work request, and better manage sensitive files• Crafted Business Requirements for new system that would provide work flow solutions as well as track customer complaintsSupervisor - Commerical Client Services Real Estate Loan AdministrationAug 2014 - Jan 2015Pittsburgh, PA• Managed a team of six loan administrators who maintain commercial real estate loan portfolios• Developed solutions to streamline the group's CCAR reporting processBusiness Analyst - Consumer Business Consulting Group Origination Data & Analytics Feb 2015 - April 2015Pittsburgh, PA• Analyzed real estate appraisal upgrade strategy and generated $1MM in annual cost savings by implementing improvements to order strategy• Preformed statistical analysis of processes utilizing MiniTab to identify root causes of increased cycle times

• Inventoried 350 databases within Lending services that were not supported by MIS• Designed scoring system to determine criticality based on numerous qualities • Created an Excel workbook with a pivot table to analyze information more efficiently• Assisted Service Council President in organizing “Celebrate Your Heritage” by facilitating practice ceremonies

• Utilized Microsoft Access to create queries and sort over 100,000 lines of data to monitor policy counts• Analyzed reports created in Access to trend reserve amounts and make sure company was in compliance with regulations• Verified accuracy in reporting by analyzing over 10,000 policies using mortality tables

• Assisted Project Manager in creating new Customer Service Call center from planning to implementing and maintenance• Created Microsoft Access database with macros in order to automate the monthly reporting for customer complaints for distribution to areas in the bank for improvement around complaints• Conceptualized 50 plus monthly calls based on customer complaint data using charts in Excel and pivot tables

• Implement lean methodology to improve process efficiency.• Shadow plant manager in day to day operations. • Work with finance to appropriately price new jobs.