Nicholas Mcfarlane, Bsc, Pmp® Email and Phone Number
Charlotte, NC, US
Nicholas Mcfarlane, Bsc, Pmp®'s Location
Charlotte Metro, United States, United States
Nicholas Mcfarlane, Bsc, Pmp®'s Contact Details
Nicholas Mcfarlane, Bsc, Pmp® work email
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Nicholas Mcfarlane, Bsc, Pmp® phone numbers
About Nicholas Mcfarlane, Bsc, Pmp®
Accomplished and experienced account and people management professional with a long and proven track record of success in the delivery of exceptional business development acumen in the healthcare and pharmaceutical field. Skilled leader and collaborator in the pharmaceutical and healthcare environment, able to drive operations and expand organizational market share within a given territory. Talented team builder and leader, capable of building diverse teams that achieve outsized results. I address a variety of challenges and meet organizational goals through my experience in the following areas:• Business Development• Project Management• Operations Leadership• Client Engagement• Relationship Building
Nicholas Mcfarlane, Bsc, Pmp®'s Current Company Details
Navitus Health Solutions
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Manager, Customer Success
Charlotte, NC, US
- Website:
- navitus.com
- Employees:
- 1534
Nicholas Mcfarlane, Bsc, Pmp® Work Experience Details
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Manager, Customer SuccessNavitus Health SolutionsCharlotte, Nc, Us
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Team Lead Account ManagementNavitus Health Solutions Aug 2024 - PresentMadison, Wi, Us
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Client And Clinician Processing Operations Manager°Nomad Health Jan 2022 - May 2024New York, Ny, UsOrchestrated and navigated a dynamic and high-growth environment, adeptly managing and leading the team through ten significant iterations of workflow reconstruction within a span of 2.5 years, aligning with the evolution and enhancement of our software product.Directed and mentored multiple teams of direct reports, overseeing their performance, fostering professional development, and delivering daily support and guidance, resulting in the advancement of numerous team members to senior-level positions, project management roles, and specialized functions within the organization.Implemented comprehensive workflow standardization initiatives and facilitated seamless process implementation across shifts, resulting in the eradication of inefficiencies and a notable 30% reduction in team member handle times.Drove cross-functional collaboration by spearheading projects with Product, Engineering, and customer-facing teams, culminating in my selection as the department representative for a Kaizen Event within Nomad Health's Account Management Department. Instrumental in identifying and consolidating duplicate/redundant work functions across the organization, resulting in an impressive 40% reduction in wasteful processes. Implemented a robust documentation review process, ensuring accuracy and recency of Standard Operating Procedures (SOPs) through periodic audits conducted by a committee of associates, resulting in a significant reduction in team error rates from 20% in May 2023 to 4% by December 2023. Developed a comprehensive quality audit checklist and process flow to systematically identify team member errors, enabling the establishment of measurable metrics for team accountability. Utilized these metrics to pinpoint training opportunities and drive continuous process improvement initiatives. -
Client Operations Manager°Nomad Health Sep 2023 - Jan 2024New York, Ny, UsManaged a team responsible for receiving and processing all client job posting requests on our software platform and submitting clinician application packets to each client's vendor management system.Oversee playbook management and the creation of detailed resources to ensure job posts and application packets are formatted correctly according to client system requirements and qualifications.This promotion has given me an understanding and training of all functions within the processing operations funnel, demonstrating comprehensive expertise and leadership across the entire operational spectrum.
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Clinician Review Operations Manager°Nomad Health Aug 2022 - Sep 2023New York, Ny, UsManaged a team responsible for processing and reviewing clinician applications on our software platform, ensuring efficient and accurate application handling.Partnered with Product and Engineering teams to enhance software capabilities to meet client needs, while overseeing all backend processes related to clinician application reviews not yet automated by the software.
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National Healthcare Account ManagerSpectrio Jun 2019 - Jan 2022Tampa, Florida, UsSuccessfully expanded Healthcare Book of Business by 24%, achieving a valuation of $1.3 million through strategic sales initiatives and client relationship management. Collaborated directly with C-level executives within enterprise-level healthcare and pharmaceutical networks, strategizing and implementing innovative marketing and business solutions across diverse platforms to drive organizational growth and market penetration.Crafted comprehensive presentations, proposals, contracts, and pricing strategies tailored to the unique needs and objectives of key accounts, demonstrating a keen understanding of market dynamics, competitive landscapes, and client requirements to drive successful outcomes and foster long-term partnerships.Consistently surpassed sales quotas over consecutive months, while effectively maintaining an annual churn rate of 3% or lower for the Book of Business, showcasing a proven ability to drive revenue growth and ensure client retention through strategic account management and exceptional customer service.Played a pivotal role as project manager in facilitating seamless product rollouts for our technology solutions, overseeing the entire project lifecycle from initiation to closure, ensuring client satisfaction, adherence to timelines, and successful implementation of cutting-edge solutions tailored to meet their unique needs. Formulated targeted re-engagement campaigns tailored to clients acquired through mergers and acquisitions at Spectrio, fostering lasting relationships and maximizing customer retention through strategic communication initiatives and personalized outreach efforts. Effectively navigated complex account issues at Spectrio, leveraging strong problem-solving skills to identify optimal solutions aligned with clients' unique requirements, thereby enhancing satisfaction and fostering long-term partnerships. -
Operations ManagerAmerisourcebergen Apr 2018 - May 2019Conshohocken, Pa, UsDirected a multi-departmental specialty pharmacy hub, encompassing Pharmacy Benefit Management, Supply Chain, and Pharmacy Fulfillment, with 22+ direct reports, delivering exceptional patient access services and maintaining high-quality pharmaceutical client relationships.Oversaw the management of a highly regulated Risk Evaluation and Mitigation Strategy (REMS) medication portfolio with a specialization in rare diseases, ensuring strict compliance with all regulatory requirements and standards.Consistently maintained over 90% performance within SLA for turnaround time and accuracy of patient insurance benefits investigations, prescription orders, and inbound calls throughout tenure, by creating and implementing process improvements and utilizing Excel and SQL queries for precise performance metric tracking.Developed and managed Pharmacovigilance SOPs for the entire portfolio, serving as the primary liaison for client vendor management on all pharmacovigilance and compliance issues, and overseeing periodic access reviews.Partnered with the corporate Quality Adherence Department to develop and implement new processes, resulting in a 25% reduction in benefit investigation errors within the Pharmacy Benefit Management division of specialty pharmacy hub.Integrated an innovative inventory management process in the pharmacy fulfillment division, significantly enhancing reporting efficiency and uncovering cost-saving opportunities for both the company and clients.Conducted routine weekly and monthly staff meetings to ensure alignment with program objectives and client expectations, fostering accountability among team members.Recognized a recurring decline in monthly revenue attributable to incomplete case documentation. Established and enforced comprehensive documentation standards, resulting in a demonstrable revenue uplift ranging between $45,000 and $65,000 per month. -
Octapharma Leadership Academy TrainerOctapharma Plasma, Inc. Jan 2016 - Apr 2018Charlotte, Nc, UsSpearheaded the comprehensive training and development of managerial staff, resulting in their seamless integration into the Octapharma Plasma Fleet, where they have consistently demonstrated success in their respective roles. -
Operations ManagerOctapharma Plasma, Inc. Oct 2015 - Apr 2018Charlotte, Nc, UsLed a cross-functional team of over 60 employees, including Phlebotomists, Medical Screeners, LPNs/EMTs, Physicians, Lab Technicians, and Donor Floor Technicians, to ensure compliance, competency, and high-quality performance, resulting in optimized donor production.Ensured quality control and regulatory compliance with facility SOPs, as well as state and federal regulations including FDA, OSHA, CLIA, and AGES requirements.Ensured compliance with FDA 21 CFR 600-640, resulting in zero 483 findings and discussion points during the 2017 FDA audit.Led the implementation of a 'bay system' to optimize patient traffic flow, significantly enhancing customer service and productivity by reducing donor wait times. Successfully promoted to Management Trainer, traveling nationally to deploy this workflow across the fleet. Proposed and executed this process improvement plan as a cost-effective alternative to additional staffing, resulting in substantial operational efficiencies and cost savings fleet-wide.Executed extensive nationwide travel to provide on-site support to various operational centers, facilitating development initiatives and fostering the dissemination of best practices across multiple locations.Achieved significant cost reduction within centers through meticulous financial analysis of operating summaries, profit and loss statements, and historical inventory/expense summaries, resulting in a notable 20% decrease in overall center costs.Selected to collaborate with corporate recruiters at University Job Fairs to meticulously evaluate candidates for the prestigious Octapharma Leadership Academy program, ensuring the identification of top-tier talent aligned with organizational objectives.
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Senior Pharmacy TechnicianWalgreens Jun 2007 - Oct 2015• Over eight years of working experience in the Retail, Specialty, Compounding, and mail order Pharmacy Industry. As a Supervisor my responsibilities include training and supervising support personnel in pharmacy systems and operations. Project Management• Lead numerous projects in the area of Employee Training. Trained employees in regulatory and compliance guidelines required for the Pharmacy Retail Industry to be complaint with HIPAA, FDA, DEA and NCADAP regulatory organizations.• Acted as an In Store Project lead to assist corporate goals set for Key Performance Indicator “Verified by Promise time”. Created communication plans, lead bi-weekly meetings to update stakeholders and keep track of projects KPI’s using a Balance Score card. Findings were delivered by Power Point presentation to a panel consisting of the District Supervisor, Director of Operations as well as Human Resource Manager at the District office.Financial Management• Lead a team responsible for financial forecasting using input from profit/loss statements, invoice statements, and management feedback and utilizing internal tools such as Store Buy Card to strategize ways to prevent over buy/under buy (Shrink control) on a monthly basis.Customer Management• Strong Customer Service skills through helping patients who require special attention (HIV, Chemo, Diabetes, Hospice family, and Pain Management patients).• Performed customer relationship building for senior citizens. Used marketing campaigns such as educating seniors about medications, personal follow-ups on wellness for new medications, cost savings, maximizing insurance benefits and store loyalty programs.
Nicholas Mcfarlane, Bsc, Pmp® Skills
Inventory Management
Operations Management
Quality Assurance
Financial Accounting
Plasma Processing
Pharmacy
Strategic Hiring
Customer Retention
Organizational Leadership
Training And Development
Healthcare
Research
Training
Nicholas Mcfarlane, Bsc, Pmp® Education Details
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University Of North Carolina At CharlottePsychology With Minor In Public Health And A Focus On Epidimeology
Frequently Asked Questions about Nicholas Mcfarlane, Bsc, Pmp®
What company does Nicholas Mcfarlane, Bsc, Pmp® work for?
Nicholas Mcfarlane, Bsc, Pmp® works for Navitus Health Solutions
What is Nicholas Mcfarlane, Bsc, Pmp®'s role at the current company?
Nicholas Mcfarlane, Bsc, Pmp®'s current role is Manager, Customer Success.
What is Nicholas Mcfarlane, Bsc, Pmp®'s email address?
Nicholas Mcfarlane, Bsc, Pmp®'s email address is nm****@****gen.com
What is Nicholas Mcfarlane, Bsc, Pmp®'s direct phone number?
Nicholas Mcfarlane, Bsc, Pmp®'s direct phone number is +170470*****
What schools did Nicholas Mcfarlane, Bsc, Pmp® attend?
Nicholas Mcfarlane, Bsc, Pmp® attended University Of North Carolina At Charlotte.
What skills is Nicholas Mcfarlane, Bsc, Pmp® known for?
Nicholas Mcfarlane, Bsc, Pmp® has skills like Inventory Management, Operations Management, Quality Assurance, Financial Accounting, Plasma Processing, Pharmacy, Strategic Hiring, Customer Retention, Organizational Leadership, Training And Development, Healthcare, Research.
Who are Nicholas Mcfarlane, Bsc, Pmp®'s colleagues?
Nicholas Mcfarlane, Bsc, Pmp®'s colleagues are Jason Sledge, Mba, Brittany Janssen, Deborah Peterson, Brittany Sprangers, Travis Burmeister, Christian Abegglen, Kristine Howe.
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