Information System Manager
Dallas, Texas, Us
- Developed a centralized data warehouse by integrating multiple SaaS platforms, enabling streamlined reporting on daily metrics, promotional performance, and long-term, high-volume product strategies.- Automated operations reporting in Power BI, providing daily and weekly insights for executive decision-making and reducing research and reconciliation time by 50%.- Led cross-functional platform rollouts, including the deployment of EMV devices (reducing chargebacks by 25%), a custom mobile app to standardize managerial data, and a table-side ordering solution that improved speed of service by 12 minutes and increased table turns by 1.6x.- Enhanced product management by replacing manual forms with an automated online tool for product additions, maintaining consistent market-based pricing and tracking.- Implemented corporate communication tools like Slack and MS Teams, improving connectivity and collaboration across teams.