Nicholas Mcgrail Email & Phone Number

Oregon, United States

Supporting the Resolve, Attack Surface Management, and Penetration-Testing-as-a-Service Enterprise appliances with a fantastic group of motivated and brilliant people.

Oregon, United States

- Assist in the development and upkeep of infrastructure based tooling and programs meant to enhance the CI efforts of the pre-production firmware testing environments. - Automate the provisioning of test running host machines, reducing provisioning time to the duration of an automated process as well as increasing the uptime of test running machines by 12%. - Increased the scale of testing infrastructure by 200% by leveraging interdepartmental relationships. - Work closely with Software and DevOps Engineers to contribute to the architecture and optimization of the infrastructure; replacing manual processes with automation.- Environment: various components of the Docker Ecosystem, Ubuntu, RHEL, Windows10, Python and Bash scripting, pre-production software/ firmware package editing.

Westlake Village, California

- Managed a team of 36 individuals across 3 different teams: Robot Operations, Quality Control, and Robot Deployment Operations whilst balancing individual contributor responsibilities.- Delivered seamless production environment operations for 12 customer locations. Delivered 24/7 Tier 2 support of the company’s first robotics as a service (RAAS) platform through distribution centers across the continental United States and Japan.- Collaborated with executive leadership and customers to manage multiple deployment project timelines and deliverables while also coordinating on-site resources.- Served as the primary Project Manager for the ROC team, administered the team’s JIRA project, and maintained reusable templates.- Served as the Incident Commander for the Robot Operation Center, Field Technicians, Quality Control, and Robot Deployment teams 24/7 for all P0-P4 outages.- Coordinated and oversaw the deployment, configuration, maintenance, and troubleshooting of hardware, software, and peripheral components across 12 customer sites.- Created a bonus structure to incentivize and maintain morale during “peak season”, in which most customers doubled their expected run times and inVia personnel shifts increased in duration by 80% for 6 uninterrupted weeks; also ensured rest days and arranged travel/accommodations for traveling members of the team to cover sites that required additional resources.- Produced the first public facing technical training manual for customers to consume which detailed the user interface of the system and defined responsibilities between customers and the company.- Encouraged a documentation first culture and reduced tribal knowledge from subject matter experts across Technical Operations and DevOps.- Standardized best practices and physical security control policies by adopting a least-privileged access model, robot software upgrade cadences, and robot maintenance SOP.

- Created and maintained custom CLI scripts and SQL queries in order to meet the business needs of various customers and streamline internal workflows.- Increased the overall throughput of proprietary internal systems through deployment of YAML and XML based configurations , resulting in a 227% increase in throughput for RAAS subscribers. (154 cycles per hour up to 427 Cycles per hour after 72 man hours of fine tuning).- Deployed containerized virtually simulated customer sites to troubleshoot issues and optimize robot performance for sales or business unit support. - Implemented a log retention policy and automated log backups, enabling the Robot Engineering team to observe and troubleshoot their services in production while also allowing for seamless disk maintenance of robots.- Created extensive documentation and codified practices within operations for safety and procedure; authored the highest number of operational technical documents in the organization in 2019 and 2020.- Monitored and provided seamless resolution for all robots, robot management system, and associated peripheral issues across 12 customer locations.- Maintained all statistical performance data for leadership and ensured the data’s integrity.

- Upgraded wifi infrastructure and assisted in the migration of the university’s entire network consisting of 3 physical campuses and 13,000 users from analog phones into VoIP phone systems.- Resolved issues related to WiFi WPA2 systems, restoration of service, access, credential restoration, networking connectivity issues, printer, servers, applications, and more.Investigated logs, conducted process audits, and documented solution oriented research.- Responsible for radius (TLS/TTLS) security configurations (802.1x) and Active Directory / LDAP as it pertained to the Network’s domain controllers.- Maintained, repaired, and upgraded various components of the existing network infrastructure and surrounding peripheral systems in a wireless high device density environment.- Responsible for monitoring a support queue of active incident reports while managing diagnostic and reparation responsibilities.- Drafted project plans and diagrams for network architecture changes.- Responsible for port de/activations, VLAN migrations, port configuration management and general network interface changes on Cisco routers and switches through Solarwinds’ Andromeda.- Monitored and maintained backup power supplies and added alarm configurations to Struxureware and Radius.- Worked with Cisco Call Manager, Cisco Unity Voicemail, Cisco PCXX, and other VoIP Systems to support user or department needs.

Greater Los Angeles Area

- Collaborated with management and created a Python based CLI tool to reset data center PDU’s in response to recurring incidents, leading to increased uptime and reduced costs of remote hands usage by roughly $1,044,000 annually.- Planned and executed the deployment of a new datacenter in a highly regulated, PCI environment.- Served as the primary point of contact for the Product Management and Global DC Operations teams regarding project milestone updates and communicated milestone timelines to SysOps, Network Logistics, and Networking teams.- Created runbooks for hardware replacement procedures as well as other SOPs and disseminated the information to internal teams, vendors, and remote or temporary labor personnel.- Created architecture diagrams and flow charts used for stakeholder interactions and internal documentation.- Planned the installation, decommissioning, maintenance, and documentation of servers, switches, routers, fiber multiplexing gear, and cabling within our networks worldwide.- Coordinated with external vendors for equipment purchasing, inventory management, and RMA’s.- Responsible for root cause analysis as part of the incident response team.- Acted as a liaison for customers, vendors, internal technical support teams, or individuals who needed access to IT hardware located within the data center.- Monitored data center capacity and performance, and then generated analytics and reports for the business based on the data.- Trained in cabling techniques for dense server cabinets (with and without cable management arms) and best cabling practices for heat, organization, resistance, and airflow.- Racked, stacked, and cabled servers.

725 S Figueroa, Los Angeles, Ca 90017

- Responsible for directly managing and professionally developing 24 recruiters and mentoring over 135 recruiters in 2 years.- Provided Insight Global business to business technology and IT staffing services to Fortune 100, 500, and 1000 clients and generated over $500,000 in revenue over the course of one calendar year.- Recruited with the leader of the Advanced Services Division in the Los Angeles Market with custom solutions for clients such as the Southern California Gas Company, Bank of America, Intuit, Digital Insight, Internet Brands, Wells Fargo, Disney, and many others, gaining an intimate understanding of their businesses and hiring practices.- Negotiated bill rates and Master Service Agreements with clients as well as pay rates with candidates to ensure maximum profitability and stability of each transaction.- Worked closely with C-level executives, directors, and managers regarding budgets, hiring needs, and job requirements.- Compiled compliance packages and conducted internal audit reviews for National Accounts such as Bank of America, Kaiser, Hewlett Packard, and St. Jude Medical (we passed).- Routinely met and promptly exceeded aggressive daily, weekly, and monthly recruiting and sales metric goals.- Developed and implemented new SOPs and sourcing techniques.- Consulted with business and technical leaders to gather requirements and create documentation for technical core competencies and niche skill sets.

725 S Figueroa, Los Angeles Ca, 90017