• Execute flawless and timely problem resolution to maintain a smooth operation across Straumann digital portfolio • Refresh global customs clearance data to mitigate delays with critical medical supplies• Lead Supply Chain Team’s innovation program (BEST) by managing all idea submissions and execution of cross functional projects • Create lean processes to better maintain quarterly promotions, freight cost, and digital inventory equating to $200k in savings • Fully refresh… Show more • Execute flawless and timely problem resolution to maintain a smooth operation across Straumann digital portfolio • Refresh global customs clearance data to mitigate delays with critical medical supplies• Lead Supply Chain Team’s innovation program (BEST) by managing all idea submissions and execution of cross functional projects • Create lean processes to better maintain quarterly promotions, freight cost, and digital inventory equating to $200k in savings • Fully refresh Supply Chain Team’s SharePoint site by moving all document storage, SOPs, needed outside links, and Power BI dashboards to mitigate time waste • Lead a multimillion dollar product launch establishing North American HQ as a fulfilment hub for other countries for the first time ever• Build, organize, and maintain a shared mailbox to streamline critical communication from third party vendors• Work cross functionally with overseas stakeholders at HQ to manage new product launches, collaborate on important operational tasks, and contribute to global projects • Deescalate tense situations by developing compromise solutions, and acting with urgency Show less

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• Remotely led a team of 10 employees• Negotiated with suppliers to lower costs while maintaining speed and quality• Onboarded new suppliers and developed guidelines to ensure client needs were met• Developed supply chain forecasting, planning, and execution for a full product lifecycle• Accurately projected market conditions to plan operations, resource alignment, and growth targets• Collaborated with external stakeholders to implement supply chain technology… Show more • Remotely led a team of 10 employees• Negotiated with suppliers to lower costs while maintaining speed and quality• Onboarded new suppliers and developed guidelines to ensure client needs were met• Developed supply chain forecasting, planning, and execution for a full product lifecycle• Accurately projected market conditions to plan operations, resource alignment, and growth targets• Collaborated with external stakeholders to implement supply chain technology automations• Initiated timely KPIs to provide clients realistic results and built relationships• Recruited, trained, and onboarded new team members• Developed growth plans and boosted team involvement to make a positive impact on internal culture• Innovated internal processes to maximize organization and efficiency• Closely managed competitive bid events to provide the best balance between cost and service• Collaborated with other Logistics Managers to align on strategies, case studies, and solutions• Presented market, cost, service, supplier, and efficiency analytics along with forward-thinking solutions• Managed cross-functional projects to release new products, technology, efficiency boosts, and solutions for clients Show less

• Led operational onboarding efforts for large scale clients including all, software implementation, standard operational procedures, and customer service protocols• Supervised a direct team of 9 employees spread throughout New York, Massachusetts, and Maine • Hosted client training sessions for logistics operations automation software implementation • Successfully doubled market share on a key pharmaceutical client• Developed successful working relationships with key suppliers… Show more • Led operational onboarding efforts for large scale clients including all, software implementation, standard operational procedures, and customer service protocols• Supervised a direct team of 9 employees spread throughout New York, Massachusetts, and Maine • Hosted client training sessions for logistics operations automation software implementation • Successfully doubled market share on a key pharmaceutical client• Developed successful working relationships with key suppliers for my clients • Led 3 multimillion dollar COVID projects to distribute tests, vaccines, and critical infrastructure across the nation• Managed cross-functional project teams to produce successful internal and external results • Clearly presented supply chain market data analytics to large groups with varying backgrounds• Evaluated account operations across the company and gave insight on workflow improvement solutions Show less

• Developed new standard operating procedures (SOPs) for large scale customer accounts • Built close relationships with clients that led to business retention and growth• Forecasted supply chain disruptions to give clients and stakeholders an opportunity to implement solutions• Collaborated with management to build high performing internal teams best suited for client needs• Successfully led and implemented a warehouse appointment automation software enhancement • Utilized… Show more • Developed new standard operating procedures (SOPs) for large scale customer accounts • Built close relationships with clients that led to business retention and growth• Forecasted supply chain disruptions to give clients and stakeholders an opportunity to implement solutions• Collaborated with management to build high performing internal teams best suited for client needs• Successfully led and implemented a warehouse appointment automation software enhancement • Utilized analytical data to identify opportunities to improve technical tools, lower costs, and leverage efficiency• Collaborated with management to develop budgeting based on client needs and market conditions • Negotiated transportation rates with carriers, and clients Show less

• Rescued over 100 delinquent accounts by working to develop flexible payment options for clients• Collected direct payments and organized monthly payment plans • Executed professional client service by expressing an approachable and helpful demeanor • Made long lasting impact on issues impacting recurrent account delinquency by giving management regular feedback on front line collections trends • Educated clients about balances and delinquency issues with detailed documentation… Show more • Rescued over 100 delinquent accounts by working to develop flexible payment options for clients• Collected direct payments and organized monthly payment plans • Executed professional client service by expressing an approachable and helpful demeanor • Made long lasting impact on issues impacting recurrent account delinquency by giving management regular feedback on front line collections trends • Educated clients about balances and delinquency issues with detailed documentation of identified problems • Exceeded account collection targets by over 20% Skills: Time Management, External Communication, Negotiation Show less