• Reviewed technical support metrics regularly to drive improvements.• Interacted directly with customers to solve their issues efficiently and completely.• Reviewed, updated, and created content for the knowledge base.• Interfaced with all groups within the company to solve issues, gain insights, and understand product road map.• Conceived, designed, and built apparatuses to test product functionality and confirm limitations.• Prepared and shipped products to customers.

• Managed an agile field services and 24/7 technical support team.• Installed microseismic monitoring equipment worldwide including line voltage junction box panels and radio equipment.• Interpreted diagnostic and test data to resolve design-related problems.• Implemented Zendesk support ticket system and knowledge base.• Generated web-based dashboards to present real-time metrics including utilization, on-time delivery, and process-capability driving improvements… Show more • Managed an agile field services and 24/7 technical support team.• Installed microseismic monitoring equipment worldwide including line voltage junction box panels and radio equipment.• Interpreted diagnostic and test data to resolve design-related problems.• Implemented Zendesk support ticket system and knowledge base.• Generated web-based dashboards to present real-time metrics including utilization, on-time delivery, and process-capability driving improvements company-wide.• Established new processes and training documentation to improve group efficiency and train new skills.• Worked with project managers and salespeople to develop effective fieldwork schedules.• Created an entrepreneurial team culture with high-energy and enthusiasm that reduced attrition by 50% Show less

• Design and maintain efficient field work schedules for multiple clients and multiple field technicians• Interface with ESG’s project managers to ensure projects are completed properly and on time• Manage field technicians’ daily tasks• Review field technicians’ work and provide feedback

• Provided hardware and software training to new and existing employees both in the office and in the field• Interfaced with clients and on-site consultants• Main client liaison for troubleshooting issues with equipment or data transfer • Installed temporary and permanent surface sensors including 4.5 Hz geophones and force-balanced accelerometers

• Designed and prototyped electronic circuits and devices• Resolved issues with malfunctioning electronics• Performed electronic and mechanical troubleshooting of hydrogen fuel injection units• Researched and selected the appropriate electronic component for multiple specific applications• Wrote C programs for PIC brand microcontrollers