Nicholas Mitchell Email & Phone Number

Houston, Texas, United States

• Provided helpdesk support such as remoting into end-users’ computers to assist with various IT issues remotely from my PC• Created RJ 42 ethernet cables for proficient use• Mobile application support dealing software with mobile devices as well as iPads• Update hardware and maintenance including firmware and drivers• Extensive support with VPN and Wireless Networks• Installation and configuration of local LAN printers• First line support of audio/video conferencing technologies• Proficient with Microsoft Azure Active Directory Services• Configured, Managed, and set up end users desk phones through the Cisco Phone System• Performed over 100 full build desk setups including upgraded hardware, monitors, cords, phones, mouse and keyboard, etc.• Used the Fluke to track and find ports and make ports active if not active to provide network connectivity• Extensive knowledge in “Active Directory” • Provided end-user desk side support in multiple areas such as building, installing, and deploying• Traveled to different terminals to assist and provide exceptional IT services• Imaged, configured, and installed software on a lot of end user’s PCs in multiple departments

Great Lakes, Illinois, United States

In this role, I support configuration, deployment, and support of IT equipment, applications, systems, and services across theorganization. One of my main duties is to address the end-user requests for technical support, while complying withpredefined IT frameworks and standards. Furthermore, I identify and resolve operational issues through defined processes,technical expertise, and professional judgement. In addition, I engage with key business stakeholders to devise and refine ITworkflows and processes, including the creation and maintenance of supporting operational procedures.Key Accomplishment:► Led a team to perform efficiently, winning accommodation from a supervisor within a short time span.

Houston, Texas, United States

• Installed New PC Equipment in doctors and nurses’ offices• IT Team Lead for various projects• Displayed outstanding technical and professional end-user services skills at all times • Provided end-user desk side support in multiple areas such as building, installing, and deploying • Extensive knowledge in “Active Directory” • Utilized particular software and added it to the desktop of different users• Extensive data migration from an older model computer to a newer model computer• Completed the Windows 7 to Windows 10 Migration Project• Became a travel technician to assist in many different hospitals in the state of Texas• Built, configured, and deployed Culturalink Machines which are translation machines in different hospitals• Completed Culturalink Project • Established customer-service satisfaction levels while providing exceptional customer support• Imaged, configured, and installed software on a lot of end user’s PCs in multiple departments• Inventoried multiple PC’s and equipment into an excel spreadsheet across different hospitals• Deployed OR and TeleTracking Boards• Remote in to end users’ computers to resolve issues remotely from my PC

Houston, Texas, United States

• Coordinating mobile device requests, status updates, and approvals with end users.• Manage hardware counts for both new devices and the return of old/broken devices.• Order new and replacement devices for users with 3rd party vendor.• Schedule appointments with the end user for first time setup.• Assisting the end users with any additional issues during the lifetime of the device, i.e., (enrollment, hardware/software issues, etc.)• Taking calls and completing phone migration of 600 users• Set up and image employees’ new phone as well as iPads and back up and restore data from one device to the next• Performed excellent verbal and written communication as well as had a great positive attitudes dealing with customers

Clinton, Mississippi, United States

In my current role, I perform internal audits of customer orders to ensure accuracy; reported discrepancies to leadership forcorrective actions. I am also accountable for uncovering issues effecting operations and conduct root cause analyses todetermine the best-fit mitigating action. Moreover, I manage the day-to-day warehouse inventory levels through a wide rangeof inventory management systems. Lastly, I input all information from trailers into the system and loaded trailers in a timelyfashion.Key Accomplishment:► Awarded a medal to the team for successful distribution of tires and accomplishment of monthly quota consistently for 3months.

Jackson, Mississippi, United States

During my role here, I scanned and received incoming and outgoing parcel items, while entering parcel information into thedatabase. I was responsible for delivering the parcels to clients in a rapid and efficient manner. I also moved various heavyequipment with forklift machinery. Furthermore, I prepared parcels according to delivery information.Key Accomplishment:► Earned two promotions due to exceptional and positive customer service satisfaction surveys.

Jackson, Mississippi, United States

Oxford, Mississippi, United States

Oxford, Mississippi, United States

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Activities and Societies: Phi Beta Sigma

Master Of Science - Ms, Information Systems (Project Management)

Doctor'S Degree, Information Technology