From starting solely with IT support for Lookers to building and creating documents that are now best practice across the department I have taken on any new challenge presented to me.Responsibilities: ¥ Font line IT support¥ Diagnosis and resolution of varied technical issues¥ Trusted to manage users/permission within active directory¥ Resolving cases within the SLA¥ Cross team escalation where needed¥ Creating knowledge documentation for future reference¥ Installing/ maintaining authorized software Setup/ configuration of new laptops and desktops

Restaurant supervisor • Restaurant chain ‘Living Ventures’ prides itself on incredibly high level of customer service. The success of the brand is based on the quality of its staff. Strict guidelines and tests ensure staff are well presented at all times, meet financial targets, grow returning customer rates, meet customer service standards and reflect the brand well at all times. Responsibilities: • Direct liaison between management and staff, briefings, targets and training included• Responsible for restaurant and staff standards, handing cash and floats, daily banking, updating payroll, security checks, and sending reports to head office.• The role is very fast paced which needs clear communication and initiative. • Set the standards and lead a15 strong team using customer service standards, shift planning, problem solving and smooth running of the restaurant.

Performer/ live technician• Time management and tour planning from equipment set up and breakdown, travel booking and logistics. • Relationship building with key account holders, agencies and press• Personable and creative approach in all communication and representation of the band including merchandise, press and performances.• Management of budgets within the business spanning; tour, merchandise, equipment and pay role