Nicholas Morgan Email & Phone Number

Oversee operations of multiple stores, whilst complying with the Starbucks brand standards. Devise and implement team initiatives to enhance sales. Provide robust training to the cross-functional team regarding upselling techniques, product knowledge, and outstanding customer service to ensure memorable guest experience. Perform multi-faceted activities, including forecasting, stock controls, food hygiene/allergen regulations adherence, budget preparation and performance, sales and labour analysis. Orchestrate management and running of food and beverage units and resolve complex issues to maintain seamless operations.● Developed a top-performing team to gain maximum customer satisfaction and retention.● Maintained a consistent business growth of 8.4% year-on-year, whilst achieving all set milestones.● Reorganised the structure of the management, recruited on smaller contract sizes to minimise labour spend and strengthen staffing for peak trading hours. Fostered ownership and consistency by putting a set team in each unit on the basis of productivity and individuality. ● Utilised the available systems, set order levels, and reduced uncontrolled wastage by discontinuing dead stock items, resulting in the continual and rapid growth of the business.

Facilitated in driving overall operations of a fast-paced American themed restaurant with an annual turnover of £3.2m. Led a multi-disciplinary team of sixty front and back of house employees and supervisors to accomplish set goals within time and budgetary constraints. Oversaw the restaurant in the absence of the head of department to maintain smooth workflows. Addressed escalated complaints and enquiries in an efficient and timely manner to gain maximum customer satisfaction and retention.● Innovated various products and ensured superior quality food by establishing strong collaborations with the kitchen management. ● Won the Employee of the year for providing outstanding guest service.● Elevated the overall service scores for the unit in an effective manner.● Planned and launched themed events to expand business horizons.