Directed distribution center with an operating budget of $14.2M and an annual volume of 3.9M units. Successfully executed overall distribution operations including staffing, quality, productivity, equipment, continuous improvement, 5S, and transportation to meet business objectives.• Supported replenishment, logistical support, and managed relationships with 56 regional warehouses throughout the United States, representing 67.2% of total volume for Safelite Auto Glass.• Planned and executed implementation of a 3-shift, 24hr/5-day week operating model that resulted in efficiently managing throughput while increasing productivity by 11% and reducing cost per unit by 2%.• Improved level of talent on leadership team and developed greater depth of understanding of planning, staffing, and the P&L; promoted one Associate to lead and then to DC Supervisor role while also building leadership development program for hourly associates.• Implemented a daily “sweep” process that maximized use of regular replenishment deliveries for sold orders that reduced LTL and overnight transportation costs by $1M annually while also reducing cost of retail buy outs by leveraging existing DC inventory.• Exceeded all KPI’s including Safety, Productivity, Material Variance, Cost Per Unit, Inventory Accuracy.• Led the implementation of the DuPont Stop Safety Program as a certified trainer. • Collaborated with the Senior Leadership Team, Director of Systems, and Operation Excellence manager to successfully conceptualize, design, plan, launch, and lead the “DC to Store” program. This directive will usher in 7 more Distribution Centers to maximize output and minimize customer delays. • Reinstituted and managed “ADD Program” leading to $1.83M of additional shipments and a freight savings of $89K.

Collaborate with Shift Manager, Operations Manager, and General Manager to build and implement strategies to grow a dynamic workforce, develop next level talent, and manage existing production of product lines while introducing new technologies. • Staffed, developed, and performance manage 30+ Associates to exceed targeted production by 21% at peak. • Implemented Department Wide quality measures the ensure upper limit, lower limit, and first piece approvals were correctly calibrated. • Collaborated with business segment leaders to decrease indirect labor and scrap cost through continuous improvement and standardization. • Provided leadership, guidance, and support to the four shift 7x24 operation during the departments 300% staffing and machinery growth. • Strategized, implemented, and executed the transition from four shift model, to three shift 24x5, while increasing productivity and decreasing overall costs. • Successfully mentored and coached existing talent into specialized positions and leadership.• Led production increases, process changes, and efficiency growths on 6 separate shifts spanning 3 departments in under 4 years.

Focused continual efforts toward the maximization of currently contracted members of the network to optimize costs and retain customer base. • Recognized as the top individual performer in the business segment in all matrices. • Successfully created innovative communications to close sales cycles at a 200% rate to quota. • Selected for the Leadership Development Conference and Program. • Over 105% in all metrics including customer satisfaction, solutions, and sales. 108% overall.

Responsible for strategic communication delivery, new business development, and increasing the centers tag to close rate. • Top 3 in overall sales performance resulting in over $300k from individual contributions.• Maximized performance leading to weekly output upturn from 15,500 per week to over 41k at peak.• Played a pivotal role in the training and development of new Registrars resulting in an increase in closing ratios. • Launched an off-site office that realized over 570k for the year cash and 150k from insurances revenue stream.

New business development, current account management, and management of partner relationships.• Responsible for managing over 600 clients, 20 CPA firms, and 4 Financial centers.• Very high activity level with building new business portfolio and keeping customer service first.• Over 300 percent to plan in the first few months and finished at 137 percent to plan for my last quarter.• Lead and trained relationship bankers for my financial centers to make them more successful in finding and closing new business.

Marketing a new business, building a team, and developing them.• Multi-tasked to keep the customers happy and stick to deadlines even with budget restrictions.• Helped grow the business and expand it using marketing strategies such as telemarketing, flyers, social media, door to door, and viral marketing. • Successfully gained several year over year contracts for Public School events, private school events, and wedding sites such as the Atrium. • Managed all teams by being hands on and at the sites for the events to ensure everything ran smoothly.• Interviewed, hired, motivated, managed, and developed the outside sales team which all hit over 100 percent of their targets for the year.

Management of current business portfolio while focusing on new business development.• Used the Maryland BPO and GSA schedule to successfully penetrate new markets and accounts for Oce.• Maintained over 2 million dollars in revenue streams including over 30 State and Federal accounts.• Highest sale in 2010 of 375k for equipment and 7k per month in service costs guaranteed for 60 months.• Recognized for being the overall leader of 47 reps in new business development and 9th overall for highest dollar amount.• Used results based selling and customer service relationship building to gain traction in territories never touched by Oce such as UMBC, DPSCS, Federal Wildlife accounts.• Was an intricate part of the number 1 sales team in the company which produced over 6.5 million dollars in new revenue in 2009.

Tactical sales, customer service, development of new staff and managers.• Top in sales for district 0349 as a sales associate.• Top in revenue for district 0349 as sales manager.• Increased my store’s monthly revenue from around 31k to 73k at peak.• Managed and developed 4 employees directly 3 of which were promoted and were successful managers.• Was recognized by Elsie Coxon (regional manager) as the number 1 manager in the region and was used for management development training. • Increased all facets of the business and learned to use the P&L report to better manage the business and make it more profitable.