Nicholas Morrone Email & Phone Number

Boston, Massachusetts, United States

Responsible for building, retaining, and leading a team with an exceptionally high standard of customer service, as well facilitating daily tasks to ensure store operations run smoothly. Duties include scheduling, resource and inventory management, team development and growth through regular check-ins and in the moment coaching. Developed a keen sense of managing ambiguity and nuanced approach while managing a team through a global pandemic. Worked closely with store leader and management team to monitor and achieve KPI and sales goals. Built and maintained an open door policy amongst the entire staff to create a transparent and honest work environment.

Boston, Massachusetts, United States

Oversaw team management and store operations. Duties included scheduling, hiring, onboarding, and leading a team of 45+ part time employees.

Boston, Massachusetts, United States

Held daily opening and closing responsibilities as well as managing a team of 20 or more employees at a time during peak holiday hours. Leadership role included leading by example and maintaining a high level of customer service while mitigating the effects of troublesome employees and navigating unique customer interactions. Duties frequently extended into upper level management, while becoming a resource for new and seasoned employees alike.

Boston, Massachusetts, United States

Sales associate responsible for high level customer service. In-store point person for music specific customer base. Helped create and maintain social media presence. Responsible for specific management tasks, including opening and closing duties as well as team management.

Dover, New Hampshire, United States

Delivered high level customer service, established in-depth product knowledge of footwear across brands, frequently floated between Men's, Women's and Children's departments, performed specialized custom fittings with clients.