Nicholas Moss Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

• Manage Supply Line Partner relationships, including CUBIC Modular, SOCOMEC Pty Ltd, Cirprotec and Mersen Oceania Pty Ltd• Lead objective planning and execution, utilising in-depth knowledge of AS/NZS 61439• Manage customer feedback and attend customer meetings to strengthen partnerships and retention• Conduct price reviews, pricing realignments and product reviews, and manage development feedback• Create marketing material and deliver engaging customer presentations and training sessions• Prepare and deliver internal presentations and training, both in person and via video conference• Lead and managed a team of four Marketing Support Engineers, providing advice and support as required

Melbourne, Victoria, Australia

• Provided high-quality engineering support within the Business Development Team• Supported company Sales Representatives with managing customer calls and enquiries• Prepared Cubic switchboard designs for new customers in line with their needs and business requirements• Worked collaboratively with key staff in preparing MV Switchgear Tenders

Melbourne, Victoria, Australia

• Provided technical product support and customer service to clients throughout New Zealand• Managed the initial installation and operation of the CNC milling machine, following company procedures• Performed troubleshooting to reduce milling time, including building jigs to hold multiple boxes • Trained and inducted machine operators to ensure maximum performance and results• Oversaw and managed the production schedule to meet business demand and client expectations• Wrote processes for various business operations, including customer service, production and warehousing• Prepared designs and undertook drafting processes, including AutoCAD• Worked collaboratively as part of the product development team of the Standard Panel board range• Acted as Product Trainer and Assembler to deliver high-quality results across the business

Melbourne, Victoria, Australia

• Assisted customers with technical information and selected the correct product for their application• Delivered exceptional customer service, providing information about products and resolving customer complaints• Liaised with customers via phone and email, supplying pricing and expected delivery dates• Accurately entered orders into the NHP computer system and maintained up-to-date customer information• Acted as the main point of contact in internal sales for selected customers• Assumed role as Acting Customer Service Supervisor, providing leadership and mentoring to staff

Diploma Of Marketing

Bachelor Of Engineering (Electrical Engineering)