Nicholas Olsen Email & Phone Number

Palo Alto, Ca, Us

Partner with clients, stakeholders, and end users to elevate our portfolio and drive modernization and flexibility throughout the workplaceQuarterly QBR presentations for CDTO leadership highlighting deltas in seat supply, square footage, and global spendStrategic Planning: balancing financial efficiency, location strategy, building fit outs, and best in class workplace technology, peripherals, and ergonomics to enable a seamless and high-quality experience for all employeesAnalyze workforce data and create reports on remote, home office, and flexible employees as part of a larger initiative to capture long term cost savings at underutilized sites, a pilot program in the portfolio’s non-metro areas

San Jose, Ca, Us

Service costing lead: ~$30 M/ yr. budget Headcount, outside services, software licensing, project, and opex cost trackingVendor negotiations: reviewed data on outside service ratesFY Target planning: budget allocations/ spend cuts across all managers in HRITEngagements: Service Managers, Finance Controllers, and IT Portfolio Managers DevSecOps: GDPR lead for all HR & HRIT 3rd Party Applications Collaboration with Finance Analyst and Architects on ERP’s and release roadmaps Quarterly all-hands meetings, capability reviews, and year-end costing read outs (100+ audience) Prepare Senior Director for bi-annual service reviews with CIO • Lead for service metrics: monitor Employee Service’s IT application health

San Jose, Ca, Us

Employee Services IT (HR & Finance) - Managed service model: leverage global vendor talent to handle RTB work efficiently Portfolio Management - Partner and support initiatives with the HR & Finance Business Units and clients - Engagements with internal team: service managers, finance controllers, and portfolio managers Service Metrics Prime: monitor Employee Service’s IT application health - Application strength: compliance risks, security, and disaster recovery enabled (resiliency) - Security: zero open application vulnerabilities, compliant with InfoSec’s GDPR

San Jose, Ca, Us

Global Benefits IT Data: - Integrated previous (Oracle) data portal to Cisco’s new Datahub for employee related data - Worked with payroll clients to implement data changes that affected employee compensation - Application support: created current support model for Tier 1 & 2 for Global Benefits applications - 15 IT applications & 41+ external cloud offeringsInitiatives: - Implemented initiatives and applications to increase employee satisfaction (ex: new parent perks) - Integrated third party apps for increased employee experience - InfoSec partnership to review and remediate their data security - Solid understand of security regulations, system architecture, and data storage (on-premise & cloud) - Quarterly read out for service health, budget, resourcing asks for my service at checkpoins

San Jose, Ca, Us

Next Gen. Workplace IT Scrum Master for Cisco’s Visitor Check-in tool (used in 45 countries) - Manage: lead 5 developers to design & build an app that reduces manual procedures/ cut costs - Partner: worked closely gathering specifications from HR Product Owner - Technical understanding: created BRD’s covering business needs and Dev team’s requirements - Agile: solid understanding of technical requirements and Agile framework: leveraged Jira & Rally - Cross functional: daily scrum meetings, bi- weekly sprint releases, sprint retrospectives - Presentation: demos, status updates, and funding conversations with sponsors and partners Acquisition & Vendor Security Prime: cloud service provider onboarding for vendors & acquisitions - Worked closely with respective BU’s, security architects, and InfoSec engineers