Key Achievements- Increased year on year sales by 17% through effective operations and leading a thirty-five strong team.- Led meetings between chefs, kitchen staff and third-party suppliers to drive environmental initiatives.- Reduced staff turnover through coaching, succession planning and team and personal development.

Key Achievements - Led and developed over thirty B2B client proposals and converted over 90% into sales.- Secured six new long term B2B clients within four months, increasing revenue by 35%.- Implemented inventory management processes to reduce costs and minimise storage.- Designed engaging digital and print marketing material, increasing sales by 14%.- Set up, developed and managed social media presence and digital marketing plan.

Key Achievements - Developed customer loyalty and increased client base with no advertising through word of mouth.- Simplified B2B coffee ordering process reducing packing mistakes and increasing satisfaction levels.- Streamlined the crosschecking administrative and recording processes driving cost efficiencies.- Negotiated discounted rates with hotels for visits from senior executives and clients globally. - Influenced customers to apply the reground sustainability and waste reduction strategies.- Led customer-focused input into the development of the café finder app and supported rollout.

Key Achievements - Decreased overheads by 20% through the introduction of new processes reducing drinks wastage.- Initiated quality control initiatives for bar service that reduced downtime and increased revenue.