Nick Pace Email & Phone Number

Gainesville, Fl, Us

Gainesville, Fl, Us

Gainesville, Fl, Us

Gainesville, Florida, Us

Provided network and PC support to 150+ Radiant Credit Union users across 11 different locations in the Gainesville/North Florida area.Responsible for day to day operations, ensuring all systems and users are running properly. Worked in a close knit environment handling tasks of all sizes.Assisted with the planning and execution of company wide projects (system upgrades, location remodels, major software changes/implementations, etc.)Consistently worked to optimize procedures and systems to minimize workload and repetitive tasks.Used and am familiar with the following software:ManageEngine and Freshdesk for ticketing and helpdesk tracking.Genesys Purecloud for physical phone, softphone, VoIP, and IM management.KACE for IT equipment and PC tracking.Watchguard for Firewall configuration.Cylance for Antivirus and device protection.Solarwinds for event management and device monitoring.Ninite Pro for software deployment.Along with other common industry standards (MSO 365 admin, Adobe admin, etc.)

• Provided remote support for sleep diagnostic equipment through email and phone for customers of Neurotronics and Nihon Kohden products across sleep labs around the country. • Mainly worked with advanced software for sleep diagnostics, Polysmith, and its components. • Configured/troubleshot medical devices to work with our proprietary software including working with network and USB devices, SSMS, Citrix, HL7, file and database management apps while having a great concern for patient confidentiality.

Gainesville, Florida, Us

Worked with faculty members of the University to solve their problems or complete their requests. I worked at the front line helpdesk and took the majority of incoming requests. I was also responsible for imaging and setting up computers per user preferences and department specifications and updating active directory to reflect current systems. I also would add users to print servers, solve other printer issues, install and manage our software implementations, among many other things.

Boca Raton, Florida, Us

• Provide hardware and software support to customers, including installation of new parts, repair, troubleshooting operating system issues, diagnosing hardware failures, and upselling store products & services.• Recommend or suggest products based on customers’ needs and desires.• Building relationships with clients to increase repeat sales.

Framingham, Ma, Us

I was tasked mostly with the sales of consumer and small business technology and electronics. This included laptop and desktop computers, printers, and other small consumer electronics. I was also a technician and frequently worked on repairing and support of customers computers.