Nicholas Panek Email and Phone Number

Planned and managed CRQ processSME for our internal tools, and support for brick and mortar store deploymentMaintained, trained, and onboarded team on state and local regulatory compliance across our systemsIntercom+ SME converting data to cloud based RXi system

Created cron jobs/watchdog scripts to set alerts for the appropriate teams or automated resolutionSupported Surescripts integration to facilitate error free prescription management with 3rd party vendorsLead team launching Walgreens Loyalty ProgramSME for Intercom+ integration, troubleshooting of pilot during Tier 1 launchHIPPA Compliance developer ensuring patient data security was preserved across our ecommerce platformsSupported Duane Reade digital integration, ensuring enterprise branding and regulatory goals were met while mitigating system downtime/maintaining customer satisfactionParticipated in DR exercise for brick and mortar stores, facilitated roll out and documented for enterprise DR plan

Responsible for Adheris integration with 3rd party data pipelineDrove development, implementation, training, and support during Adheris cloud migration/testingDeveloped shell scripts to automate tasks for Tier 1 and 2 support teams to reduce/remove common tasks from queue

Managed issues with Intercom+Worked with Tier 3 support to develop and implement solutions for our storesTuxedo/Linux/Windows SME responsible for connecting store machines to our enterprise servicesLeveraged web based tools to test for QA issues and troubleshooting system wide stabilityManaged enterprise conversion for brick and mortar stores from UNIX to LinuxMigrated phone systems from Scotib to WintibTrained and troubleshot Intercom+ as we onboarded more resources