Nicholas Pantzos Email & Phone Number

Toronto, Ontario, Canada

• Collaborate within a team approach to support Advisors in process-related matters and handle complex inquiries.
• Directly engage with operations and back office team members to process documentation and troubleshoot operational and account issues.
• Work closely with colleagues across the organization to facilitate daily activities, ensuring seamless operations.
• Process financial transactions related to Dealer activity, ensuring precision and compliance.
• Raise and track client and operational issues, promptly escalating matters as required.
• Apply creative and out-of-the-box thinking when dealing with unique inquiries.

Toronto, Ontario, Canada

• Contributed to the growth of an early-stage start-up by providing critical administrative, operational and analytical support, helping to streamline processes and enhance overall efficiency.
• Assisted in building and maintaining key relationships with partners, and stakeholders, ensuring effective communication and collaboration to support the company's mission and objectives. Executed on all tasks as.
• Actively contributed to improving platform functionality and design, enhancing user experience (UI/UX), and participating in debugging, testing, and strategic decision- making to ensure product quality and market.

Scarborough, Ontario, Canada

• Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
• Upselling memberships and retail merchandise sales to guests using B2C marketing strategies.
• Using computer-based registers, handling cash sales, and processing credit card and debit sales.
• Provided comprehensive training and mentorship to both new hires and existing team members, focusing on effective selling strategies, customer relationship management, and in-depth product knowledge.

Toronto, Ontario, Canada

• Collaborated with co-workers in a team environment to accomplish daily tasks such as maintaining successful food orders in a fast-paced environment.
• Ensured food items such as meats and vegetables were thoroughly prepped to keep the kitchen stocked.
• Followed WHIMIS photocall in accordance with the organization's cleaning standards to ensure the safety and cleanliness for fellow staff and guests

Toronto, Ontario, Canada

• Maintained clearing and cleaning tables while following the proper COVID-19 safety procedures to prevent the spread of germs and viruses.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Trained new employees educating them on the responsibilities of their role, to maintain the highest level of satisfaction for various customers.

Toronto, Ontario, Canada

• Multitasked front-end responsibilities including cash handling accuracy and friendly order fulfillment, while also assisting with maintaining company standards.
• Promoted to Guest Experience Leader (GEL) with responsibilities in maintaining customer satisfaction and addressing immediate customer challenges within a diverse environment.
• Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.

Toronto, Ontario, Canada

• Physical configuration, assembly, breakdown and cleanup of diverse events within a 600-person capacity entertainment facility.
• Multitasked within a tight timeline and consistently demonstrated reliability, dependability and a strong work ethic.

Toronto, Ontario, Canada

• Officiated various levels of organized hockey providing structure, guidance and encouragement to novice players.
• Taught young children under the age of 5 the hockey rules through communicating and promoting a fun and safe game.
• Addressed several confrontations with frustrated parents who had concerns about the rules of the game, through open communication and problem-solving.

Bachelor Of Commerce - Bcom, Business Management And Economics Finance

High School Diploma