Nick Payton Email & Phone Number

Rosemount, Mn, Us

Rosemount, Mn, Us

Eagan, Mn, Us

Waltham, Ma, Us

• Oversees the growth and vision of the Twilio Product Delivery Team – A division of the Professional Services org.• Manage growth & vision of the Product Intake process.• Identify & facilitate product intake verticals for feasibility & viability sales matrix analysis.• Maintains a unified culture between Delivery (PS) and Product Team.• Define, Document, & Govern the delivery, product Feature Intake, & roadmap evolution processes.• Twilio project intake and delivery schedule prioritization.• Govern Client Contract (SOW) review and client contact initiation.• Manage communications of product roadmap timetables and deadlines.• Delivery team resource planning and project allocations management.• Twilio PS Delivery Team hiring manager, responsible for assisting in Recruitment, Hiring, and Onboarding.• Implement and facilitate customer feedback channels on completed product delivery work.• Communicate scoping issues with sales/client/product.• Escalations contact for both internal teams and external clients.• Create and manage technical writing team processes and deliverables format.• Define and oversee customer training & training documentation deliverables.• Creator of Product Team SCRUM process and Agile Sprint Ceremonies. • Company-wide Culture Crew Leader, responsible for overseeing culture initiatives across all sections of the business.

Waltham, Ma, Us

Project ManagementDesign & Data Systems AnalysisQuality Assurance Team ManagerTechnical Account Manager

Toronto, On, Ca

• Requirements gathering, design, integration, testing, & deployment of production SDLC solutions.• ESP Pricing & Billing Lead, developing, implementing, and maintaining automated batch solutions.• New company acquisitions project team member, acting as SAP SD data integration analyst.• Company-wide monthly production billing lead and Automated Billing Systems Design Engineer• Training and knowledge transfer design lead for TCS SAP Transition teams.• Pre and Post Billing Querying, supporting Business, Sales, & Finance Requirements.• ERP Systems functional systems configuration support.• SAP ABAP and VB development team assignment and release coordination.• Functional systems support role in SAP New Enhancement release projects.• Acting QA and UAT tester for new product and regression/release testing.

Monroe, La, Us

• SME and Project technician for all legacy IBM NMS customers• Creation and maintenance IBM NMS customer documentation, reports, and requirements• Enterprise level SLA & escalation management during circuit outages• Oversee repair & change management process for carrier dispatch• Requirements gathering and documentation for all IBM Legacy Projects• Implement move, add, or change requests on customer premise equipment• Administer and maintain service policy changes for customer accounts• Project implementation documentation and process flow diagrams• Network security documentation and data flow maps

Minneapolis, Mn, Us

Minneapolis, Mn

• Manage and update Microsoft SharePoint sites and document repository.• Administer IT process approval changes and workflows.• Issue PMLC/SDLC process updates.• Participate in Six Sigma blue belt projects.• Support Quality Assurance and Release Management. • Create and introduce new internal knowledgebase & Wiki sites.• Create and Present new Vendor relations/training deck.