Over 10 year experience in the Healthcare, Finance, Transportation and Government sectors. Implementation of LANs, WANs, VPNs VoIP to improve office efficiency. Support of Windows Servers, desktops PC’s printers firewalls and other network devices. Web Site planning, design, and implementation. Network security planning, design, and implementation.

Manage territory's Workforce database, Create local and federal reports for data-driven decision making. Create SSIS packages and develop desktop application to solve data collection needs.

Maintained the USVI Territory Public School Student Information System (DBase IV) and testing SIS with SQL Server 2005. The SIS contains over 16,000 student records and over 100 tables. Develop custom Federal and State reports using JReports, SQL 2005 and Visual Studio 2005. Also develop custom queries using SASI, T-SQL and VB applications. Developed territory wide policies and standards for data quality, security and usage. Developed a desktop application to transfer student records between District Data Systems. Responsible for maintaining a backup and redundancy standards and initiatives for territory SIS database servers. Responsible for annual purchase of network, server and client equipment for Territory Data Office. Work in and lead teams for projects both local and territory wide with District and School personnel.

Implemented an online FoxPro HelpDesk system to manage logged incidents. Create monthly report to track incident workflow and problem areas. Assisted with the implementation of a Call Center for the IT department to handle 1st level calls. Supervise call center agents on St. Thomas and St. Croix – instruct agents on how to handle the technical questions and escalate incidents as needed. Supervise desktop support technicians – instruct technicians on how to diagnosis and solve hardware and software problems. Product documentation including technical and end user manuals, polices and other literature. Provided Tech support Level 2 and 3. Product enchantment/ integration of new desktop applications