Responsible for crewmembers ability to complete designated tasks. Coaching, training and leading crewmembers to break records and enjoy working.Successfully managed the activities of 10-20 team members in multiple locations.Monitored the daily activities of 10-20 customer support team members daily.Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Provided an elevated level of product and leadership support to representatives and clients.Effectively managed departmental expenses to stay within the allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.

Customer service representative