•Implemented the OS imaging process on laptops and desktops for students and staff.• Troubleshooted used laptops and desktops to ensure standard operation and erased disk drive data using DBAN utilities• Prepared standardized computer packages in response to staff and PhD students' requests• Validating equipment through the ServiceNow platform for coverage assessments and system analysis to certify university standard operation

• Supervising and adding product details for bathroom accessories, fixtures and pool equipment• Assisting employees with technical enquiries on software and hardware maintenance• Salvaging used components from previous desktops to construct a storage server for ease ofmanagement usage for containing customer profiles and contracts• Deployed time attendance machines for two executive locations and documented a manual fortracking and configuration guidances and employee attendance.

• Testing Azure Communication Services in Outlook based on sending media preferences to bothexternal and internal email addresses with various user authorizations.• Analyzing email traffic from the domain to trace and report sensitive information within emailsbefore finalizing it to the receiver• Created an awareness template to illustrate categories of phishing attacks based on emails andwebsites and methods of prevention toward other departments