Assisting the Operations Manager with incoming and outgoing inventory, processing shipments, and maintaining the stockrooms.Supporting the sales team by keeping detailed and accurate inventory information. Working with outside vendors and couriers to support the overall customer experience.Processing and shipping customer orders and store transfers.Providing excellent customer service to clients in person and over the phone/email.

Manage the set up of the bar and seating areas, ensuring proper inventory levels and cleanliness/safety guidelines.Receive cocktail/bottle service orders and serve customers.General sanitation duties throughout the night.Social media engagement to promote nightly events.

Manage bar set-up, inventory, sanitation.Mix and serve beverages.Welcome and engage with every customer throughout their experience. General sanitation duties throughout the night.Social media engagement to promote nightly events.

Create reports for the sales and executive team to show products sent, shipping costs, and progress of value-added products.Manage inventory of supplies and products for multiple groups within the R&D department.Support the sales team by coordinating samples and documentation for domestic and international customers.Keep detailed and accurate tracking records of completed shipments to customers.Process customer orders through multiple manufacturing plant locations.Manage accounts for vendors and couriers, meet with vendor representatives regularly, and manage payments.Create purchase orders for R&D purchases, work with the vendors and Accounts Payable to ensure smooth transactions.Manage the testing services of all products with internal labs and outside testing facilities.

Managed a team of eight customer service/sales representatives; created and implemented a system of responsibilities and incentives for the sales team which lead to our first quarter to reach the sales goal in over a year.Created and managed a process for catching incoming sales leads which led to decreased corporate support costs, increase in conversion rates, and a simpler experience for potential customers.Kept detailed and updated reports of sales/customer service performance including conversion rates, sales, accuracy, and customer feedback.

Greeted and engaged customers and consignors.Managed the inventory of consigned clothing, accessories, and home furnishing items. Drove sales with a customer service-first policy, listened to their needs and suggested items based on knowledge of the current consigned inventory.